IT Systems and Workflow Assistant

Natural Resource Solutions Inc • Waterloo, ON

1d • Onsite

About The Position

Natural Resource Solutions Inc. (NRSI) is seeking an IT Systems and Workflow Assistant to join their team. This role is focused on building systems, improving workflows, and shaping how information moves through the organization. The successful candidate will be the "boots on the ground" for digital transformation, working with the IT Manager to build and maintain the digital infrastructure by migrating data and processes from various systems into a structured Microsoft 365 environment. The role emphasizes systems, workflows, data organization, automation, and long-term operational improvement. While not a traditional help desk role, there will be shared responsibility for supporting staff. The position involves partnering closely with the IT Manager, who oversees broader IT infrastructure, vendor management, security strategy, and hardware lifecycle. The IT Systems and Workflow Assistant will take a leading role in building and improving Microsoft 365 workflows, SharePoint architecture, structured data environments, and automation systems.

Requirements

• 2-4 years in IT Operations, Systems Administration, Workflow Development, Data Management, or similar technical roles.
• Real hands-on experience with SharePoint structure, permissions, data organization, Microsoft Forms, and Power Automate workflows
• Systems and Workflow Thinking: Naturally look for ways to reduce repetition, improve structure, and make systems easier to maintain over time
• Communication: Ability to explain technical concepts clearly to non-technical staff and gather useful information from vague or incomplete requests
• Attention to Detail: Understand that small mistakes in permissions, workflows, or data structure can create major operational and security problems. Check work carefully before considering it complete.
• Curiosity and Initiative: Enjoy learning new systems and tools, figuring things out, and improving how work gets done

Responsibilities

• Migrate siloed data (Nextcloud, Smartsheet, spreadsheets, and other disconnected sources) into a secure, organized SharePoint and Teams environment
• Build Power Automate workflows and Microsoft Forms to turn manual, email-based processes into structured, trackable systems
• Help improve how information, requests, and approvals move through the organization
• Assist in maintaining endpoint management and security using Intune, Defender, and Xcitium
• Write clear, practical documentation and “how-to” material so staff can effectively use the systems being built
• Work with both technical and non-technical staff to understand operational pain points and improve workflows over time
• Participate as part of the IT team in supporting staff when needed, including troubleshooting issues, onboarding/offboarding, access management, and device deployment
• Assist with operational and administrative IT responsibilities that keep the organization running smoothly, including onboarding/offboarding, account provisioning, access management, hardware/software coordination, licensing, documentation upkeep, and maintaining organized internal systems and records

Benefits

• Competitive wage
• Opportunity to work with other highly experienced staff
• Career growth opportunities by promoting from within the organization
• Exposure to high-impact projects that build professional portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed