IT Systems and Operations Manager

Groups360 • Brentwood, TN

19h • Hybrid

About The Position

Groups360 is seeking an experienced IT Ops & Systems Manager to lead and support our corporate technology environment. This role is responsible for end-user computing, identity and access management, SaaS platforms, IT operations, and day-to-day technical support across the organization. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, operates independently, and enjoys building strong relationships across the business. If you're passionate about technology, security, and creating efficient, employee-friendly IT solutions, we'd love to hear from you.

Requirements

• Bachelor's degree in a relevant field, or equivalent professional experience.
• 5+ years of IT operations experience, with demonstrated ownership of a corporate IT function
• Deep proficiency in Microsoft 365 and Entra ID administration, including Exchange, DNS, domain management, and certificate administration
• Strong macOS/Apple environment experience; Jamf MDM or equivalent
• Meaningful experience managing a SaaS portfolio, licensing, procurement, vendor relationships, and expense tracking
• Comfort with financial/operational rigor, tracking multi-vendor IT spend, managing renewal calendars, and monitoring variable cost services
• Working knowledge of information security principles and hands-on experience implementing security controls
• Direct experience with PAM solutions and privileged credential/vault management, including separation of duties controls
• Familiarity with secrets and key management practices in a cloud environment
• Experience navigating IT/Security team dynamics specifically, working productively within a policy-driven security function while maintaining operational judgment
• Exposure to cloud infrastructure concepts (AWS, Azure) sufficient to communicate effectively with DevOps/Engineering teams
• Experience supporting legal, compliance, or e-discovery requests in a corporate environment
• Excellent verbal, written, and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.

Responsibilities

• Manage the full hardware lifecycle, including procurement, deployment, maintenance, refresh, repair, and retirement of company devices.
• Provide support for laptops, mobile devices, peripherals, printers, A/V equipment, and office technology.
• Maintain hardware standards, inventory, warranty tracking, and refresh schedules.
• Serve as the primary IT support resource and escalation point for employees and company events.
• Maintain accurate inventory records for all IT assets, including ownership, location, warranty status, and lifecycle stage.
• Manage asset assignment, recovery, disposal, and audit processes.
• Ensure asset records support financial, compliance, insurance, and audit requirements.
• Manage IT onboarding and offboarding processes, including device provisioning, access management, account deactivation, and equipment recovery.
• Ensure new hires have required technology and system access on day one.
• Maintain audit-ready documentation and coordinate urgent terminations with Security and Compliance.
• Administer Microsoft Entra ID, including users, groups, roles, SSO, MFA, conditional access, and provisioning.
• Manage account lifecycle processes and group-based access controls.
• Maintain identity governance, access reviews, and audit evidence for access changes.
• Administer IT-owned SaaS applications, including configuration, permissions, integrations, and security settings.
• Maintain application inventories, licensing records, renewals, and vendor relationships.
• Conduct license optimization reviews and recommend cost-saving opportunities.
• Serve as the administrator for applications without a designated business owner.
• Execute IT responsibilities within the Software Procurement Process.
• Manage IT vendor relationships, contracts, renewals, and technology spend.
• Support budgeting, forecasting, vendor negotiations, and cost optimization initiatives.
• Monitor recurring technology expenses and provide spend reporting.
• Administer endpoint management platforms, including device compliance, patching, encryption, software deployment, and remote management.
• Implement security controls and vulnerability remediation in partnership with the CISO.
• Manage privileged access, password vaults, and security-related audit activities.
• Support investigations, compliance reviews, e-discovery requests, and evidence collection.
• Administer Microsoft 365, including Exchange, Teams, SharePoint, email security, and collaboration services.
• Manage VPN access, DNS, network-related services, backups, and workplace technology.
• Support conference rooms, phone systems, office technology, and workplace infrastructure projects.
• Coordinate with Engineering and Security teams on shared technology initiatives.
• Maintain IT policies, procedures, runbooks, and operational documentation.
• Automate repeatable IT workflows and system integrations to improve efficiency and reliability.
• Ensure IT processes are documented, scalable, auditable, and transferable across personnel changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level