IT Systems Analyst

CoxHealth•Springfield, MO

2d•Onsite

About The Position

This role is aligned to the Epic Willow Ambulatory team, with a primary focus on supporting retail pharmacy workflows. Key areas of responsibility include prescription processing, dispensing workflows, medication refill management, prior authorization support, and third-party pharmacy systems. The IT Systems Analyst will support system build, testing, optimization, and issue resolution within Willow Ambulatory, ensuring efficient pharmacy operations, accurate medication dispensing, and a seamless experience for both patients and pharmacy staff. The IT Systems Analyst is responsible for designing, testing, implementing, and troubleshooting IT applications and for ensuring the availability, stability, and reliability of those applications. They monitor system performance, identify, and resolve technical issues, and ensure efficient operation of all clinical systems. The analyst also provides technical support to end-users and collaborates with other IT teams to resolve complex technical problems related to clinical systems.

Requirements

2 years of experience in healthcare clinical workflows and/or IT support, including experience with nursing, provider, or ancillary department technologies OR Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field.
Basic understanding of healthcare operations and clinical workflows.
Basic knowledge of inter-related solutions and IT systems knowledge with the aligned application domain.
Develops and maintains knowledge of related IT systems as well as supporting business and IT domains.
Basic analytical and problem-solving skills; attention to detail.
Good communication and interpersonal skills.
Ability to work as part of a team.
Willingness to learn and adapt to the healthcare environment.

Nice To Haves

Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field, or equivalent experience.

Responsibilities

Support system build, testing, optimization, and issue resolution within Willow Ambulatory.
Ensure efficient pharmacy operations, accurate medication dispensing, and a seamless experience for both patients and pharmacy staff.
Design, test, implement, and troubleshoot IT applications.
Ensure the availability, stability, and reliability of IT applications.
Monitor system performance, identify, and resolve technical issues.
Ensure efficient operation of all clinical systems.
Provide technical support to end-users.
Collaborate with other IT teams to resolve complex technical problems related to clinical systems.