IT Systems Analyst II
About The Position
CERTEX USA is searching for an experienced IT Systems Analyst II in the Houston, TX area to join our Team! The IT Analyst II is a senior technical contributor supporting enterprise IT operations across Ascent Lifting. Based in our Houston office, this role serves as a tier-2 escalation point, project contributor, and technical mentor to the analyst team. It is a hands-on individual-contributor position - no direct reports - focused on resolving complex issues, advancing infrastructure and security initiatives, and helping mature IT as we transition support fully in-house.
Requirements
- 3-5+ years of IT support/analyst experience in a multi-site enterprise environment.
- Hands-on Active Directory / Microsoft Entra administration experience.
- Experience with Microsoft 365 administration (Exchange Online, security and compliance).
- Familiarity with EDR/security tooling (Huntress, SentinelOne, or comparable).
- Advanced networking knowledge - firewalls, switches, wireless, VPN, and connectivity troubleshooting.
- Experience with RMM tools (NinjaOne or comparable).
- Familiarity with secure email or ICES tooling (Abnormal, Defender ATP, IRONSCALES, or comparable).
- Strong troubleshooting and documentation skills.
Nice To Haves
- Relevant certifications (AZ-104, Security+, Network+, or similar).
- Experience with HaloITSM, Hudu, or comparable ITSM/documentation tools.
- Background with Microsoft Azure Infrastructure.
- Experience identifying and responding to phishing, business email compromise, or adversary-in-the-middle attacks a plus.
- Experience supporting VoIP phone systems (3CX or comparable).
Responsibilities
- Serve as the primary tier-2 escalation point for endpoint, identity, M365, and connectivity issues that exceed tier-1 scope; own resolution end to end.
- Administer the hybrid Active Directory / Microsoft Entra environment across multiple domains - identity lifecycle, group policy, and conditional access.
- Support and help administer endpoint security tooling (Huntress, SentinelOne) and Microsoft Defender for Office 365 security policies.
- Manage endpoint deployment, imaging, and policy enforcement via NinjaOne RMM.
- Support network infrastructure - SonicWall firewalls, Cambium wireless, and branch connectivity troubleshooting - applying intermediate networking knowledge.
- Administer HaloITSM ticketing and maintain Hudu documentation.
- Serve as a technical mentor to tier-1 analysts, without formal management authority.
- Contribute to infrastructure and security projects as assigned
Benefits
- Vacation and Sick Leave
- 9 Holidays and 1 Floating Holiday
- 401k and 401k Match
- Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
