IT Systems Analyst & Automation Specialist

Global Staffing & Talent Solutions • Norfolk, VA

3d

About The Position

ECLARO is seeking a detail-oriented IT Systems Analyst & Automation Specialist for a client in Norfolk, Virginia. The role designs, develops, supports, and continuously improves business systems and workflow automations, serving as the primary technical resource for Microsoft Power Automate, SharePoint Online, Microsoft Forms, Microsoft Lists, and related Power Platform solutions. The specialist works directly with business stakeholders to understand operational requirements and translate manual processes into reliable, supportable technical solutions. Responsibilities span design, testing, production deployment, documentation, monitoring, and ongoing support.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field; equivalent education and relevant experience may be considered.
• Professional experience analyzing business processes and translating requirements into technical workflows or system solutions.
• Hands-on experience building and supporting Microsoft Power Automate workflows.
• Hands-on experience configuring SharePoint Online lists, libraries, columns, views, permissions, and supporting structures.
• Experience with Microsoft Forms and Microsoft Lists.
• Working knowledge of workflow design concepts, including approvals, conditions, loops, variables, expressions, connectors, error handling, logging, and notifications.
• Ability to test solutions methodically, troubleshoot failed automations, perform root cause analysis, and document corrective actions.
• Ability to create clear technical documentation, process maps, user instructions, and support procedures.
• Strong analytical, organizational, communication, and stakeholder-management skills.
• Ability to manage multiple projects and production support priorities while delivering accurate, supportable work.
• Ability to explain technical solutions, limitations, risks, and decisions to non-technical stakeholders.

Nice To Haves

• Experience with Power Apps, Power BI, Power Query, Dataverse, Teams approvals, and Microsoft 365 administration.
• Experience using PowerShell, SQL, REST APIs, JSON, HTML, or adaptive card/Markdown formatting in workflow solutions.
• Experience with Deltek Costpoint, ERP systems, reporting tools, shared mailbox automation, or ticketing integrations.
• Experience managing Power Platform environments, solutions, connection references, service accounts, data loss prevention policies, or application lifecycle practices.
• Experience supporting workflow automation in manufacturing, ship repair, government contracting, or another regulated environment.
• Microsoft Power Platform, Microsoft 365, SharePoint, Business Analysis, or Project Management certifications.

Responsibilities

• Partner with internal departments to document current processes, identify requirements, define future-state workflows, and prioritize automation opportunities.
• Design, build, test, deploy, and maintain Microsoft Power Automate cloud flows for intake, data collection, approvals, notifications, task routing, reminders, escalations, and record updates.
• Create and maintain Microsoft Forms and SharePoint Online sites, lists, libraries, views, columns, content structures, and permissions for automated processes.
• Develop approval workflows with status tracking, department-based routing, notifications, timeout handling, exception paths, and audit history.
• Establish workflow development standards for naming, connections, ownership, service accounts, variables, comments, error handling, logging, notifications, testing, and production release.
• Monitor production automations, investigate failed flow runs, perform root cause analysis, correct defects, and communicate service impacts and resolutions.
• Maintain an inventory of forms, flows, SharePoint lists, owners, connections, dependencies, environments, and support contacts.
• Create and maintain technical documentation, process maps, solution designs, test scripts, support procedures, change records, and end-user instructions.
• Conduct peer reviews and functional testing before deployment; coordinate user acceptance testing with process owners and verify business requirements.
• Support migration of individually owned automations to approved shared, service, or enterprise ownership models.
• Use PowerShell, SQL, APIs, expressions, and approved connectors to extend automation capabilities, integrate systems, or simplify workflow logic.
• Support Power Apps, Power BI, Power Query, and other Microsoft 365 solutions when included in an approved process or project.
• Coordinate with IT staff, vendors, application owners, and business stakeholders on integrations involving Microsoft 365, Deltek Costpoint, ticketing, reporting, shared mailboxes, and other systems.
• Provide advanced technical support and knowledge transfer for automation solutions, SharePoint configurations, and related business applications.
• Prepare project updates, solution health reports, risk summaries, and recommendations for leadership and business process owners.
• Follow IT change management, least-privilege access, data retention, documentation, and cybersecurity requirements.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

What This Job Offers

• Job Type: Full-time