IT Systems Administrator

Litera • Raleigh, NC

5d • Hybrid

About The Position

The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera’s workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team.

Requirements

• 3+ years’ experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
• Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
• Ability to calmly and rationally assess competing priorities while under pressure from end-users
• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option’s upsides and downsides
• Previous experience with problem solving in a troubleshooting environment
• Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
• Bachelor's Degree with Computer Science or related fields

Responsibilities

• Provide support to end users on various services and tools as they relate to their day-to-day work.
• Tier 1 and Tier 2 service-related responsibilities
• Monitor and manage the ticketing system for the global teams
• New user setup of hardware, software, operating systems, account management and setting up corporate environments
• Support of Microsoft 0365 multi-tenant environment
• Provide remote support to users (globally, remote users and offices)
• Asset management of inventory and all IT related equipment
• Assist with the rollout of new IT solutions

Benefits

• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level