Administrator, IT Systems
Riviera Dining Group•Miami, FL
•Onsite
About The Position
Riviera Dining Group is hiring a full-time, on-site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end-user technical support across our restaurant and hospitality venues. This is an active, mobile, hands-on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. If you're looking for a remote or desk-bound systems administrator role, this isn't it.
Requirements
- 5+ years of IT support and systems administration experience, including 2+ years in a lead or managerial role
- Strong hands-on experience with Cisco Meraki networking equipment
- Proficiency with Microsoft 365 admin center and SharePoint Online
- Working knowledge of Slack administration
- Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
- Ability to work independently, prioritize competing requests, and respond under time pressure
Nice To Haves
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to document processes clearly and thoroughly.
- Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.
Responsibilities
- Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations
- Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site
- Physically install, rack, cable, and replace network hardware in venue IDF/server closets
- Administer Office 365 / Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive
- Build and maintain SharePoint Online sites for internal documentation and collaboration
- Serve as primary point of contact for internal IT support tickets through a modern ticketing system
- Troubleshoot hardware, software, network, and Toast POS issues for team members — including in-person support during active service hours
- Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control
- Manage user roles, permissions, and integrations within Slack
- Partner with stakeholders to ensure Salesforce supports business processes effectively
- Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control
- Ensure compliance with relevant standards and internal policies
- Manage third-party vendor relationships for software licensing, hardware procurement, and IT services
- Track and maintain hardware and software IT asset inventories
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
