IT Systems Administrator
About The Position
Panorama Education is a technology company building the leading platform for student insight and action in K-12. We help modern school systems understand what students need and take effective action. By bringing together academics, attendance, behavior, and engagement data with AI, we give educators the full picture of every student and the intelligence to decide what to do next. As a mission-driven company supporting 15 million students in 2,000 districts nationwide, the work we do has a direct line to student outcomes every day. Join us and help shape what education looks like for the next generation. We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
- Minimum 4 years of experience in IT systems administration or a related role.
- Hands-on experience with Jira administration and customization (workflows, automations, dashboards).
- Proven experience managing Google Workspace environments (Admin Console, security settings, user lifecycle).
- Experience with Okta for identity and access management (SSO, MFA, user lifecycle).
- Hands-on experience with Jamf Pro for macOS device management (enrollment, policies, configuration profiles, patch management).
- Familiarity with macOS, Windows, and/or Linux environments.
- Experience with Okta Flow for SaaS lifecycle automation, access governance, and security workflows.
Nice To Haves
- VDI experience, including exposure to virtual desktop environments (e.g., Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar).
- Experience with Aquera (or similar HRIS-to-IT automation platforms) for onboarding, offboarding, and employee change workflows.
- Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations.
- Strong understanding of VPN technologies, including configuration, monitoring, and troubleshooting.
- Basic scripting or automation experience (PowerShell, Bash, or Json) is a plus.
- Google Workspace Administrator certification
- Okta Certified Professional certification
- CompTIA Network+ or equivalent certification
- Jamf Certified Associate or higher certification
Responsibilities
- Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.
- Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.
- Administer and customize Jira, including workflows, automations, user permissions, SSO, MFA, group-based access controls, provisioning/deprovisioning, and integrations with other business systems.
- Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).
- Support identity and access management through Okta, and provisioning/deprovisioning, Okta Flow.
- Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.
- Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.
- Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.
- Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.
Benefits
- Annual bonuses or commission awards
- Equity awards
- 401K with an employer match
- Health, dental, vision, life insurance, and short-term and long-term disability coverage.
- Flexible spending account for health care and dependent care
- Wellness Reimbursement
- Work from Home Reimbursement
- Flexible vacation policy
- Parental leave program
- Company Issued Laptop
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
