IT Systems Administrator

GoodRx•Maryland, NY

2d•$88,000 - $141,000•Hybrid

About The Position

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com. We help Americans get the healthcare they need at a price they can afford. We believe everyone deserves affordable and convenient healthcare. We build better ways for people to find the best care at the best price. Our technology gives all Americans — regardless of income or insurance status — the knowledge, choice, and care they need to stay healthy. We’re here to help. Come and help us create the future of healthcare.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
2–4 years of experience in IT support, systems administration, or a related role
Experience administering identity systems (e.g., Active Directory, Okta) and SaaS platforms (e.g., Google Workspace, Microsoft 365)
Experience with endpoint management and device provisioning tools (e.g., Jamf, Intune, Airwatch)
Strong troubleshooting skills across user, system, and platform-related issues
Familiarity with access management, permissions, and security best practices
Experience working with ticketing systems (e.g., ServiceNow, Jira)
Strong documentation, organization, and time management skills
Ability to manage multiple priorities and adapt in a fast-paced environment
Strong communication skills with both technical and non-technical stakeholders
Experience working within defined systems and processes, with the ability to execute controlled changes
Ability to lift and carry up to 50 pounds

Responsibilities

Resolve escalated issues requiring backend/system changes across identity, SaaS, and endpoint platforms
Administer core systems including identity management (e.g., AD, Okta), SaaS tools (e.g., Google Workspace, Microsoft 365), and endpoint management solutions
Perform system configurations, access management, and controlled changes to maintain system integrity and security
Identify root causes of recurring issues and implement fixes to prevent recurrence
Support onboarding and offboarding processes through system provisioning and deprovisioning
Maintain and update system documentation, including configurations, processes, and procedures
Support and troubleshoot network-related issues within managed systems and escalate infrastructure-level issues to Operations
Contribute to automation and process improvements within managed systems
Partner with IT Systems Operations Engineers on escalations, incident follow-ups, and implementation of system improvements