IT Systems Administrator

Midwest Scrap Management Inc•Kansas City, MO

1d•Hybrid

About The Position

The IT Systems Administrator is responsible for the day-to-day installation, configuration, maintenance, and support of the organization's technology infrastructure. This role serves as a front-line technical resource for end users and is accountable for ensuring reliable operations across endpoint devices, network systems, cloud services, physical security systems, and mobile devices. The ideal candidate combines strong technical skills with a service-oriented mindset and the ability to work both independently and collaboratively in a fast-paced operational environment.

Requirements

3+ years of hands-on experience in an IT support or systems administration role
Demonstrated proficiency with Microsoft Windows desktop and server operating systems
Working knowledge of Microsoft Azure cloud services and Azure Active Directory / Entra ID
Experience with Active Directory, DNS, DHCP, and Group Policy administration
Familiarity with network monitoring tools and basic TCP/IP networking concepts
Experience deploying and managing endpoint patching solutions
Proficiency with at least one MDM platform (Intune, Jamf, or equivalent)
Ability to install and troubleshoot printers, cameras, and peripheral equipment
Strong customer service orientation with excellent written and verbal communication skills
Ability to prioritize and manage multiple concurrent tasks in a dynamic environment
CompTIA A+, Network+, or Security+ certification
Experience with ITSM/ticketing platforms
Familiarity with industrial or manufacturing IT environments
Experience supporting multi-site organizations with remote locations
Knowledge of NIST Cybersecurity Framework or basic information security principles
Skill in communication, interpersonal skills as applied to interaction with coworkers, supervisor, vendors, the general public, etc. sufficient to exchange or convey information and to receive work direction
Good customer service skills
Ability to establish and maintain effective working relationships with others

Responsibilities

Deploy, configure, and maintain Windows and/or macOS desktops, laptops, and workstations across all company locations
Perform hardware provisioning, imaging, and lifecycle management including asset tagging and inventory tracking
Troubleshoot hardware and software issues, escalating complex problems as appropriate
Manage software installations, license compliance, and approved application deployments
Install, configure, and maintain networked and local printers, copiers, and multifunction devices
Manage print server configurations and queue management
Coordinate with vendors for hardware repairs, supply replenishment, and device replacements
Install, configure, and maintain IP-based surveillance cameras and associated recording systems
Monitor camera system health, perform firmware updates, and troubleshoot connectivity issues
Coordinate access and footage retrieval requests in compliance with company policy
Administer Microsoft Azure environments including virtual machines, storage accounts, and resource groups
Support Azure Active Directory (Entra ID) including user provisioning, group policy, and conditional access
Assist with Azure-based backup, disaster recovery, and cloud resource cost management
Monitor Azure service health, alerts, and security recommendations through the Azure portal
Experience working with Remote Desktop Services (RDS) Broker Server and session-based RDS pools to manage user connections, distribute workloads, and ensure reliable access to virtualized desktops and applications. Responsibilities include monitoring session performance, maintaining server health, and troubleshooting connectivity or session issues.
Manage on-premises Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
Perform routine server maintenance including patching, health checks, and performance tuning
Administer file shares, storage systems, and backup/recovery solutions
Maintain virtualization platforms (e.g., VMware, Hyper-V) and support VM provisioning and lifecycle management
Monitor network infrastructure including switches, routers, firewalls, and wireless access points using network management tools
Respond to network alerts and outages; perform initial troubleshooting and escalate to network engineers as needed
Maintain network documentation including topology diagrams, IP address management (IPAM), and configuration records
Support VPN, remote access, and SD-WAN solutions as applicable
Administer endpoint patch management platforms (e.g., WSUS, Microsoft Intune, or equivalent) to maintain currency on OS and application patches
Develop and manage patch deployment schedules aligned with organizational change management policies
Validate patch success rates, remediate failures, and generate compliance reports for leadership
Support vulnerability scanning initiatives and coordinate remediation activities
Administer MDM platform (e.g., Microsoft Intune) for corporate-owned
Manage application deployment, remote wipe capabilities, and device compliance reporting
Maintain MDM inventory and ensure device compliance with company security standards
Serve as a primary point of contact for IT service requests and incident resolution via helpdesk ticketing system
Provide courteous, timely, and professional support to employees at all levels of the organization
Document resolutions, create knowledge base articles, and train end users on technology best practices
Communicate system outages, maintenance windows, and IT updates clearly to affected stakeholders