IT Systems Administrator

YA Group•Houston, TX

1d•Hybrid

About The Position

The IT System Administrator provides day-to-day technical support across business applications, endpoints, hardware, and user access. This role combines hands-on troubleshooting with foundational systems administration, asset management, and service coordination to ensure a reliable and secure technology environment. The position also supports onboarding/offboarding activities, documentation, and specialized tools used by internal teams, including accident reconstruction and forensic systems. Candidates must be authorized to work in the United States without current or future visa sponsorship. This position will be fully onsite in our Houston, TX office for the first 6 months to support system integrations. After this initial period, the role will transition to a hybrid schedule with a mix of onsite and remote work.

Requirements

Associate Degree or higher required
5+ years of experience in IT support, application support, or systems support
Demonstrated ability to support enterprise software and hardware in a professional environment
Strong troubleshooting skills, including experience with niche or vendor-specific technologies
Experience working within a centralized ticketing or IT service management system
Working knowledge of IT Asset Management (ITAM) principles, including lifecycle and inventory tracking
Proficiency installing, configuring, updating, and supporting Windows-based applications and peripherals
Ability to create clear technical documentation and user-facing guidance
Strong customer service mindset with effective communication skills across technical and non-technical audiences
Ability to work independently while collaborating in a team environment
Willingness to handle occasional physical tasks such as packing, shipping, and receiving equipment

Nice To Haves

Experience supporting FARO hardware/software (e.g., 3D scanners, point cloud processing)
Familiarity with vehicle data and diagnostic tools (e.g., PACCAR, Cummins, Bendix, Navistar, Detroit Diesel, CAT ET, Bosch CDR)
Understanding of accident reconstruction workflows and data collection processes
Experience supporting forensic, engineering, or other specialized technical user groups
Experience coordinating with third-party vendors for support and licensing
Exposure to scripting, automation, or workflow optimization
Relevant IT certifications (e.g., CompTIA A+, Microsoft)

Responsibilities

Provide daily support for accident reconstruction and forensic software, hardware, and related systems
Install, configure, maintain, and troubleshoot Windows-based applications, endpoints, peripherals, and specialized equipment
Support user account provisioning, access control, software deployment, and updates in alignment with IT processes
Manage and document incidents and service requests through the ticketing system, ensuring timely resolution and accurate tracking
Perform initial diagnosis of software, hardware, and connectivity issues; escalate complex problems as needed
Assist senior IT staff with systems administration tasks and endpoint management
Maintain accurate IT asset records, including inventory, licensing, assignments, and lifecycle tracking
Coordinate device deployment, shipping, receiving, replacement, and recovery for both office and remote users
Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
Support onboarding and offboarding processes, including workstation setup and equipment handling
Collaborate with internal users, vendors, and IT team members to resolve issues and support business-critical systems
Participate in routine maintenance, audits, and continuous process improvement initiatives
Perform additional duties as assigned