Intern: IT Systems Administrator

EquipmentShare • Columbia, MO

6d • Onsite

About The Position

EquipmentShare is seeking a student intern to join its team at the Home Office in Columbia, Missouri, for Spring 2027. The IT Systems Administrator intern serves as an escalation point for advanced technical issues and helps troubleshoot infrastructure, identity, application, and cloud-related problems. The intern supports identity and access management, collaborates with cross-functional teams, documents procedures and recurring processes, and participates in infrastructure projects, migrations, system upgrades, and technology rollouts.

The role offers a flexible work schedule, with a preference for Monday through Friday between 8 a.m. and 5 p.m. Interns work in a rapidly changing environment and are expected to learn, collaborate, and provide an excellent internal support experience.

Requirements

• Working knowledge of Identity and Access Management (IAM) principles and security best practices.
• Experience documenting technical processes and maintaining accurate system documentation.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills across Slack, email, and virtual meetings.
• Ability to collaborate with distributed teams across multiple departments.
• Strong organizational skills and ability to prioritize multiple initiatives simultaneously.
• Self-motivation and ability to work independently while knowing when to escalate issues.
• Adaptability and eagerness to learn new technologies in a rapidly changing environment.
• Customer-service orientation and focus on delivering an exceptional internal support experience.
• Strong attention to detail and commitment to continuous improvement.

Responsibilities

• Serve as the primary escalation point for advanced technical issues from the IT Support team.
• Troubleshoot and resolve complex infrastructure, identity, application, and cloud-related issues.
• Support identity and access management through Okta, Google Workspace, and related authentication technologies.
• Work with Engineering, Security, Networking, and IT Support teams to resolve cross-functional incidents.
• Document technical procedures, create knowledge base articles, and improve operational workflows.
• Document and operationalize repetitive processes for handoff to the support team.
• Participate in infrastructure projects, migrations, system upgrades, and technology rollouts.

Benefits

• Flexible work arrangement.
• Competitive salary.
• Company-paid holidays.
• On-site fitness center and wellness challenges.
• Company-sponsored events, including annual family gatherings and food truck nights.
• Volunteering and local charity initiatives.
• Opportunities for career and professional development.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed