IT Systems Administrator

Ashland Conveyer Products•Ashland, OH

About The Position

The IT Systems Administrator provides comprehensive support across help desk, desktop, ERP, system administration, network management, database administration, and IT security functions. The role supports technology use, collaboration, productivity, and organizational goals while maintaining secure and reliable IT systems. The administrator prioritizes and responds to tickets, documents services and communications, and provides technical assistance to end users. Responsibilities also include desktop and ERP troubleshooting, server and network administration, and maintaining the availability of production-critical systems. The role works with the IT Manager at the Woodsage facility in Holland, Ohio, on shared services, licensing, AI model rollout, and projects.

Requirements

Bachelor’s degree in computer science, information technology, or a related field.
At least 2 years of experience working in various IT roles, with a strong understanding of IT systems and infrastructure.
Experience supporting both office and plant IT needs in a manufacturing environment.
Proficiency troubleshooting hardware and software issues, with hands-on experience in desktop support, system administration, and network management.
Familiarity with database administration principles and database management systems.
Knowledge of IT security best practices and protocols, including experience with security tools and technologies.
Strong knowledge of a wide range of IT systems, technologies, and platforms.
Ability to identify, analyze, and resolve complex IT issues, and to develop solutions to technical challenges.
Clear communication and collaboration skills when working with end users, team members, and stakeholders.
Strong customer service orientation.
Ability to manage priorities and timelines to meet project objectives.
Awareness of potential security threats and vulnerabilities and ability to take initiative to mitigate risks.

Nice To Haves

Experience providing ERP user support.
Manufacturing industry experience.

Responsibilities

Prioritize and respond to issues reported through the ticketing system, documenting completed services, communications, asset information, and escalations.
Provide technical support to end users and troubleshoot hardware and software issues, escalating complex issues as needed.
Install, configure, and maintain desktop computers, laptops, peripherals, operating systems, and software applications.
Provide day-to-day ERP operational support, including triage, troubleshooting, issue resolution, and management of the security framework.
Work with the IT Manager at the Woodsage facility in Holland, Ohio, on shared services, licensing, AI model rollout, and projects.
Perform hardware and software installation, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades.
Configure and troubleshoot client-level networks, escalating network, application, or server issues as needed.
Own daily IT operational stability for production-critical systems and serve as the primary IT escalation point during plant-impacting incidents.
Escalate system risks, recurring issues, and major incidents to leadership as appropriate.
Maintain the availability of production-critical server and database platforms, coordinating maintenance windows and remediation.
Install, configure, and manage server operating systems, virtualization technologies, and business applications.
Design, implement, and manage LANs, WANs, and wireless networks.
Configure and optimize routers, switches, firewalls, and wireless access points.
Perform other duties as assigned.