IT Systems Administrator

ANGEL • Provo, UT

69d • $65,000 - $83,000 • Onsite

About The Position

Angel is changing the future of American entertainment and is one of the fastest-growing Distributors in America. Our rapidly expanding library of light-amplifying stories has grown 10x in under 2 years. Gone is the old model where the deepest pockets pick the stories we share. Angel restores choice to our two million guild members and growing who decide what we produce, what we take to theaters, and most importantly what parents bring to their homes. Check out angel.com/watch Opportunity Our team is redefining what it means to power inspirational entertainment through technology. From supporting a rapidly growing streaming platform and scaling cloud infrastructure, to strengthening cybersecurity, optimizing internal systems, and enabling seamless collaboration across teams, we're building the technical foundation behind the next generation of entertainment experiences. You'll have the opportunity to take ownership of critical systems that keep our employees productive and our environment secure. As our company continues to scale, we need thoughtful IT operations and a service-first mindset to bring structure, efficiency, and long-term reliability to the tools and systems our teams depend on every day. This is a high-ownership, high-impact opportunity where you'll be the person teams across Angel count on when something goes wrong — and the one shaping the systems, processes, and support strategies that keep everyone moving fast.

Requirements

• Service-first mindset with strong ownership – You genuinely care about the employee experience and follow through on requests until they're resolved.
• Hands-on troubleshooting skills – Confident diagnosing and resolving issues on both Windows and macOS devices.
• Solid networking fundamentals – Working knowledge of IP addressing, DNS, DHCP, Wi-Fi, VPNs, and firewalls.
• Identity and access experience – Comfortable managing user accounts, permissions, and group memberships in directory and collaboration platforms (e.g., Google Workspace, Microsoft 365).
• MDM and endpoint management – Familiarity with a device management solution for configuration, app deployment, and policy enforcement.
• Strong written and verbal communication – Ability to explain technical issues in plain language and write documentation others can actually follow.
• Organized under pressure – Comfort juggling multiple tickets, onboardings, and projects without dropping the ball.
• Bias toward improvement – You look for ways to fix root causes and improve processes, not just close tickets.
• Adaptability and speed – Comfort working in a fast-moving environment with evolving priorities.
• Collaboration across teams – You partner well with HR, managers, and employees at every level of the company.
• 3–5 years of experience in an IT support, help desk, or systems administration role
• Hands-on experience troubleshooting both Windows and macOS devices
• Working knowledge of networking basics: IP addressing, DNS, DHCP, Wi-Fi, and firewalls
• Experience managing user accounts in a directory or collaboration platform (e.g., Google Workspace, Microsoft 365)
• Familiarity with a device management or MDM solution
• Proven track record of supporting employees across a growing organization

Nice To Haves

• Experience with an identity provider or SSO platform
• Exposure to scripting or automation for repetitive IT tasks
• Familiarity with endpoint security or antivirus management tools
• CompTIA A+, Network+, or a similar IT certification
• Experience supporting a distributed or remote workforce
• Experience rolling out and administering new SaaS applications across an organization

Responsibilities

• Own and elevate the day-to-day technology experience for every employee at Angel — and build the systems and processes that let our teams move fast as we scale.
• As an IT Systems Administrator, you will be the primary point of contact for employee technology needs.
• You'll spend the majority of your time hands-on — keeping devices running, software provisioned, and users productive — while continuously improving the underlying systems and documentation that make IT at Angel work.
• Own the employee technology experience end-to-end – Take full ownership of the tools, devices, and accounts that employees rely on, ensuring a fast, reliable, and frustration-free experience from day one.
• Run onboarding and offboarding with precision – Set up equipment, accounts, and software access for new hires before their start date, walk them through their setup, and process offboarding completely and on time.
• Support devices across Windows and macOS – Diagnose and resolve hardware and software issues on laptops and desktops, manage devices through an MDM solution, and keep hardware inventory accurate.
• Keep the network reliable – Support and maintain office networking equipment (switches, routers, firewalls, wireless access points), troubleshoot connectivity issues, and keep conference rooms and remote employees connected.
• Manage users and access at scale – Create, manage, and deactivate accounts across email, directory, and business applications, maintain appropriate access levels, and run periodic access reviews.
• Roll out and support SaaS applications – Assist with the setup, configuration, and ongoing support of business software tools, including user accounts, permissions, integrations, and license management.
• Respond fast and document well – Respond to help desk tickets promptly, communicate proactively when something is delayed, and document resolutions so the same problem doesn't get solved twice.
• Improve processes, not just close tickets – Look for patterns in repeated issues, build documentation and guides, and find opportunities to automate or streamline IT workflows.
• Be a great partner across the company – Work closely with HR, managers, and nearly every department in the organization, explaining technical issues in plain language and bringing a service-first attitude.
• Assisting with AV installs, room upgrades, conference room buildouts, and mini-studio setups
• Supporting as a technical lead for meetings, events, shows, interviews, and internal communications
• Helping maintain and improve studio audio, video, lighting, camera, and control systems when needed
• Using AV skills for Internal Angel Productions on set or otherwise, as part of supporting internal production activities
• Supporting efforts to track equipment health (damaged, missing, aging, or unreliable) and recommending repairs, replacements, or upgrades in coordination with the team

Benefits

• High-Growth Company: Angel is one of the fastest-growing media companies, with record-breaking independent theatrical releases and millions of streaming users worldwide.
• Massive Impact: Your work will shape how employees across Angel get their work done — and indirectly, how audiences around the world experience the stories they love.
• Extreme Ownership: We are a team of owners and entrepreneurs. This is your chance to operate like a startup founder inside a fast-scaling media company.
• Mission-Driven Culture: We strive to amplify light in everything we do. Join a team that deeply cares about the impact of the stories we tell.
• Future of Entertainment: Help build the operational backbone of a company competing with streaming giants — without playing by their rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed