IT Systems Administrator

IDEX Corporation•St. Albans, VT

1d•$78,200 - $117,200•Hybrid

About The Position

The Systems Administrator’s role is to ensure a smooth end-user technology experience to accomplish business tasks efficiently. This includes receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently with assistance from other IT personnel as needed. The Systems Administrator role is critical for the organization to maintain a robust, high-functioning manufacturing environment.

Requirements

Excellent technical writing and customer service skills for documentation and effective ticket management
Ability to manage yourself and projects in a timely manner and with a sense of urgency
Ability to multi-task in high-paced manufacturing environment
Support Hyper-V servers (SAN and Hosts)
Working knowledge of Microsoft Windows operating systems
Working knowledge of other software packages including (MS Office, VPN, CAD Applications…etc.)
Working knowledge of Intel-based PC’s and Servers (Dell preferred)
Working knowledge of local and network printer/copier support, configuration and installation
Experience in creating end-user documentation and providing IT training
College degree in computer science or related area or related certifications
Experience with scripting and automation tools
Three years of corporate experience in a similar position. Proven track record in supporting a multi-user environment

Nice To Haves

IT certifications are desired (but not required)

Responsibilities

Provide top-tier technical support and customer service for end-user IT needs throughout the organization (local and remote) with a vigilant aim towards maintaining CMMC compliance
Assist with monitoring server health, backup and disaster recovery planning, workstation and server patching, security policy enforcement, and other IT-related tasks
Assume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalations
Create / maintain internal and client-facing documentation on IT systems / processes
Responsible for the installation and maintenance of the company’s IT assets
Perform ERP system administration and direct Finance support for physical inventory and cost roll processes
Advanced technical support for typical office environment equipment (PC, printer, network), line of business applications, Microsoft operating systems and Office products, and phone devices.
Provide JDE tier 1 user assistance and user set-up
Provide for daily backup and emergency restoration of network disk drives
Perform software patching in coordination with corporate-based resources
Participate in development of computer applications training
Work closely with security officer to meet audit and compliance requirements
Build and maintain positive working relationships with colleagues and customers
Contributes to a dynamic, high-performing team