IT Systems Administrator

ALPLA NOAM•Mcdonough, GA

8d•Onsite

About The Position

ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability.

Requirements

Minimum 2-year Degree (Associates) in related field or equivalent required
Experience with MS Office 365 applications including Teams, SharePoint, OneDrive, and other Microsoft Suite applications including Windows Server 2016 and other Microsoft Suite applications including Windows Server 2016 and 2019.
Good computer skills
Great communication skills
Dependable
Detail Oriented
Ability to multi-task
Ability and willingness to learn new programs/functions quickly
Strong organizational skills
Strong troubleshooting skills in a fast-paced environment
Advanced systems/networking concepts such as TCP/IP, DNS, DHCP, Active Directory, SCCM, VMWare, Cisco DNA, and Service Now
Willing and able to travel up to 25%

Responsibilities

Provides PC hardware and software support with majority focus on the Microsoft Windows platform.
Sets up, configures, and supports internal and/or external networks.
Develops, maintains and supports all systems, applications, security, and network configurations with regular system maintenance to address issues promptly and proactively.
Install and connect network devices including servers to maintain local area network and server systems
Troubleshoots network performance issues including Wi-Fi infrastructure.
Recommends and installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.
Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity.
Configures and maintains account master data information in Active Directory.
Incident handling via ServiceNow management, execution, and escalation when necessary to appropriate teams.
Provides technical support via phone, emails, and remote tools and onsite visits to end-users with timely resolution.
Supports ALPLA’s proprietary systems.
Maintains accurate and up to date list of IT assets.
Develops and maintains IT vendor and partner relationships.
Develops, maintains, and provides guidance and training to end users.
Coordinate with cross functional IT Teams and organizational units to provide support and successful project execution.