IT Systems Administrator

Pro Mach•Charlotte, NC

4d•Hybrid

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. We’re looking for a Systems Administrator who’s equal parts detective, problem-solver, and modernizer — someone who loves a good challenge, enjoys traveling to different manufacturing sites, and isn’t afraid to roll up their sleeves when faced with aging hardware, end user issues, while finding creative “site-level IT solutions.” As a Systems Administrator, you will be responsible for evaluating, stabilizing, and standardizing infrastructure across multiple facilities, providing support for end users, network and server environments. You will serve as a technical lead, conducting thorough assessments, managing project execution, addressing security directives, and meticulously documenting all processes. While the IT leadership will oversee project direction and decision-making, you will play a key role in implementation and technical leadership. This position is ideal for someone with genuine curiosity, excellent communication skills, and the drive and commitment to make lasting improvements across a diverse, dynamic IT landscape.

Requirements

7+ years of progressive experience in user support, systems administration, network management, and virtualization.
Proficiency with Windows Server 2012–2025, Active Directory, Group Policy, and DNS/DHCP.
Experience with VMware vSphere and/or Hyper-V administration.
Strong network experience, including knowledge of switching, routing, and firewalls (SonicWall preferred).
Hands-on experience with Nable/NCentral or similar patch and automation platforms.
Familiarity with ServiceNow or comparable IT service management (ITSM) systems.
Excellent troubleshooting, documentation, and customer communication skills.

Nice To Haves

Certifications such as MCSA/MCSE, VMware VCP, or Network+/Security+ are preferred.
Travel up to 25%.
A natural IT detective mindset, enjoying the process of tracing problems to their root cause rather than applying superficial fixes.
Experience modernizing outdated infrastructure and transforming “mystery networks” into stable, supportable systems.
Hands-on experience with Nable/Ncentral, ServiceNow, and SonicWall.
Proven ability to balance empathy for end users with technical accuracy and precision.
M365/Azure experience or certifications.
The capacity to maintain humor while troubleshooting, remain curious during travel, and thrive when tackling challenges that others may avoid.

Responsibilities

Monitoring system and infrastructure, identifying risks, gaps, and opportunities for modernization.
Provide detailed technical requirements—including system compatibility checks, security compliance standards to the IT Leadership for proper project management of IT upgrade projects (hardware, software, or network).
Outline specific steps to minimize downtime, such as scheduling upgrades during non-peak hours and implementing temporary backup or failover solutions.
Lead the technical execution of projects involving Windows Server, Active Directory, VMware, Hyper-V, network infrastructure, and patch automation.
Support and maintain LAN/WAN networks, firewalls (SonicWall preferred), switches, routers, VPNs, and wireless access points.
Manage server virtualization, storage, backup, and disaster recovery systems.
Implement and monitor patch management using N-able/N-central, ensuring timely and reliable updates across all systems and endpoints.
Create and maintain patch management policies for all devices (servers, desktops, laptops), ensuring all devices receive security patches within seven days of release.
Conduct regular audits to verify compliance with patching policies.
Address and remediate security issues and directives from the corporate security team by collaborating on patching, endpoint protection, and compliance requirements.
Participate in change control, maintenance scheduling, and contingency planning to ensure smooth execution and minimal user disruption.
Collaborate with the IT leadership to standardize and document configurations, procedures, and site-specific nuances for consistency across locations.
M365 group, identity management, SharePoint and Teams administration.
Provide end-user support, focusing on maintaining uptime, resolving escalations, and delivering exceptional customer service.
Promote and enforce IT best practices at each site, guiding and educating users with clarity, patience, and professionalism.
Maintain accurate and detailed system diagrams, Standard Operating Procedures (SOPs), and runbooks to ensure continuity, knowledge transfer, and readiness for handoff.
Training and mentoring of Junior IT staff