IT Systems Administrator

Connected Careers Page•Sacramento, CA

41d•$80,000 - $85,000•Hybrid

About The Position

Connected International is seeking a hands-on IT Support Administrator to own the technology operations across our Sacramento HQ and growing network of retail and operational sites throughout California, Arizona, and Florida. This role is the single point of accountability for all IT infrastructure, hardware, software, and user lifecycle management across the company. The ideal candidate is self-directed, technically versatile, and available outside of standard business hours to keep a multi-site operation running without interruption. If you thrive in fast-paced environments where priorities shift, problems need solving on the spot, and no two days look the same, this role is for you.

Requirements

Bachelor's degree in a related field plus 3+ years of relevant IT experience, or high school diploma/GED plus 5+ years of equivalent experience
Demonstrated experience managing Google Workspace and Microsoft 365 environments at scale
Hands-on experience with hardware support, network troubleshooting, and endpoint management
Experience with user provisioning and deprovisioning across multiple platforms without automated SSO
Familiarity with Jira Service Management or a comparable IT ticketing system
Ability to manage multiple priorities independently in a fast-paced, multi-site environment
Valid driver's license and reliable transportation for multi-site travel
Availability beyond standard business hours is required; this role supports a multi-site operation and must be responsive to urgent IT needs as they arise, including evenings and weekends

Nice To Haves

Experience in ERP platform user administration (Acumatica or similar) preferred
Experience with MDM solutions for endpoint management preferred
Relevant certifications preferred: CompTIA A+, Network+, Google Workspace Admin, or Microsoft 365 Fundamentals

Responsibilities

Manage, maintain, and audit all laptops, desktops, iPads, and tablets across the organization
Troubleshoot and resolve hardware issues across all company sites, coordinating repairs and replacements as needed
Oversee laptop procurement, configuration, deployment, and equipment return processes
Maintain physical servers and smart safes to ensure optimal performance and security
Conduct regular equipment audits and maintain accurate asset inventory
Support configuration and maintenance of network infrastructure across all internet and server locations
Troubleshoot network connectivity issues and ensure consistent, optimal performance at all sites
Configure and support VPN and remote access solutions; assist users encountering VPN issues
Monitor network performance and implement proactive optimizations
Implement and maintain security measures to protect against internal and external threats
Manage end-to-end IT onboarding and offboarding for all employees, including provisioning and deprovisioning access across all platforms
Administer user accounts across all software platforms without automated SSO or HRIS integration, ensuring timely access changes upon hire and termination
Enforce password policies and security compliance standards across all systems
Assist users with account access issues, password resets, and software troubleshooting
Administer all software accounts; Google Workspace accounts, Apple IDs, Microsoft accounts, and Adobe accounts
Manage Google Voice numbers across business operations
Administer carrier and service accounts including Comcast, T-Mobile, Apple, Google, Adobe, and Microsoft
Track and manage software licenses, renewals, and access across the full software portfolio
Identify opportunities to consolidate or streamline software spend and access management
Coordinate with vendors for IT services, equipment procurement, and ongoing support
Serve as primary liaison to the company's external IT hardware procurement partner
Manage vendor relationships, evaluate service quality, and escalate issues as appropriate
Administer the Jira Service Management ticketing system, managing IT support requests, onboarding/offboarding workflows, credit memos, delivery and cash pickup logs, and product/strain management forms
Maintain accurate, up-to-date documentation of IT processes, configurations, and procedures
Track and report on open tickets, resolution times, and recurring issues
Implement and maintain security protocols to protect IT assets, user data, and system integrity
Ensure IT infrastructure and operations comply with applicable industry standards and internal policies
Monitor for security vulnerabilities and coordinate remediation efforts
Provide responsive general IT support to end users across all departments and locations
Assist with software installation, updates, and troubleshooting
Drive to various company sites as needed and be flexible beyond standard business hours.