DSHS FTAA IT Systems Administration - Journey

State of Washington•Multiple Locations Statewide, WA

1d•Hybrid

About The Position

This position is responsible for providing support for multiple offices within Field Operations, Finance, Technology & Analytics Administration (FTAA) – Department of Information Technology (DIT). It offers Systems Administration, technical, and network administration in support of the Economic Services Administration (ESA), serving approximately two million clients statewide with a projected budget of $1.3 billion annually. As part of a statewide team of 44 System Administrators, this role supports the technical systems accessed by over 3,500 staff who distribute benefits such as payments, healthcare, and food. IT Systems Administration services are provided through DIT – Supporting ESA for over 60 offices, eight mobile offices, multiple outstations, and tribal partners statewide. The systems managed by DIT – Supporting ESA are mission-critical, serving over 6,000 staff across multiple administrations, state agencies, and local governments. The position interfaces with business, vendors, and various state agencies to provide high-level technical support while maintaining IT best practices and standards. This role participates in ensuring the mission-critical Automated Client Eligibility System (ACES) and other critical systems are available. The position reports directly to the Region 2 Information Technology Manager for DIT and primarily supports offices in Snohomish and Skagit County. This role is geographically separated from the supervisor and team, requiring independent troubleshooting and resolution of complex systems, projects, or operational problems using technology and creativity.

Requirements

A Bachelor's Degree including nine semester or 15 quarter hours of computer science courses AND FOUR (4) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases.
OR An Associate's degree or completion of an accredited vocational training program in an information technology or related program AND SIX (6) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting / problem resolution experience or analyzing, designing or programming computer systems applications or databases.
OR Eight years (8) Information Technology experience. Consultative, administrative or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases will substitute for education on the basis of one year of experience for two years of education.
Concurrently: a minimum of THREE (3) years (within the last FOUR (4) years) experience implementing, maintaining, supporting, and administering multiple Windows 10 workstations or newer, MS Windows 2019 Server or newer, Microsoft Office 2019 or O365 or newer.

Nice To Haves

Interpret business requirements and translate them into technical requirements for automated solutions
Interface with vendors to solve complex problems
Clearly communicate technical issues and solutions to non-technical staff and managers
Dependability and Accountability - Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
Judgement and Problem Solving – Being able to analyze and be adaptable to new and demanding situations and receptive to new ideas in a challenging environment.
Maintain a high degree of knowledge in installing, configuring and maintaining the enterprise applications and systems utilized.

Responsibilities

Provides systems administration involving planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware, software systems, and systems environment for systems such as Windows Server 2012, Microsoft Exchange, and Windows 19, Intune, Windows 11.
Ensures mission-critical systems like the Automated Client Eligibility System (ACES) and Electronic Jobs Automated System (eJAS) are secure and available.
Uses technical knowledge and analytical skills to conduct systems analysis techniques and procedures for the evaluation and resolution of mission-critical systems, technologies, and processes.
Collaborates with Network Infrastructure Services to review and monitor ESA systems and proposed modifications/enhancements.
Diagnoses and repairs server hardware utilizing the Dell Remote Access Tool (DRAC).
Plans and installs new or modified hardware, operating systems, software, server fixes, updates, security patches, and enhancements using tools such as Asset Management System (AMS), System Center Configuration Manager (SCCM), Intune, and Microsoft Active Directory (AD).
Installs, configures, and manages network switches, equipment, and Static IP addresses.
Tests and maintains network infrastructure, including software and hardware devices.
Monitors performance for organizational or regional network systems by conducting traffic studies using tools such as Solarwinds.
Maintains local IP address office network documentation.
Coordinates with DSHS Enterprise Technology (ET), WaTech, other agencies, and external vendors during WAN upgrades.
Implements and manages disaster recovery (DR) processes.
Designs LAN room cable runs to promote efficiency and ease of access.
Monitors, implements, and enforces Federal, State, DSHS, and ESA security policies and standards.
Responds to and eradicates security intrusions and virus/malware using antivirus software such as Microsoft Security and reinstalls the operating system when necessary.
Establishes a secure IT environment by managing access, rights, and permissions in systems such as ACES, Barcode, and eJAS.
Analyzes security reports and takes appropriate corrective action.
Ensures the physical security of Local Area Network (LAN) rooms, servers, wiring closets, and demarcation point locations baseline system security.
Reports any compromise or potential compromise of Federal or State data within one business day to the ESA Security team and DSHS Security staff.
Resolves complex installation problems such as operating system failures.
Validates systems/hardware/software compatibility by testing and monitoring performance and functionality.
Reviews vendor documentation for warranty information, best practices, troubleshooting tips, and installation procedures.
Identifies emerging issues, analyzes information, and communicates analysis and recommendations to peers and IT management; escalates according to established procedures.
Analyzes, troubleshoots, diagnoses, installs, and configures computer system hardware and software.
Provides capacity planning to determine office needs.
Provides instruction and documentation on specific use of information technology systems and procedures.
Plans and coordinates installation of regional systems/hardware/software.
Consults with management and users to evaluate business IT needs of a region, geographical grouping of offices/facilities, or multiple business units.
Coordinates with local and regional offices and other agencies and consults management on infrastructure upgrades and additions, including office moves or reconfigurations.
Participates in statewide committee projects to plan and implement applications/system operation, optimization, enhancements, and upgrades.
May take the lead within area of responsibility.
Utilizes Intune to configure and manage iPhones.
Audits and ensures mobile phones/communication devices operating system updates are installed timely to prevent security issues.
Follows security protocols such as remote data removal on lost or stolen phones.