IT System Integration Engineer (MuleSoft)

University of California, San Francisco•San Francisco, CA

1d•Onsite

About The Position

The IT System Integration Engineer (MuleSoft) leads the design, development, implementation, maintenance, and support of real-time integrations and interfaces among applications used by UCSF Campus, UCSF Health, UCSF Benioff Children’s Hospitals, and affiliated organizations. These systems support patient care, faculty, clinical and administrative staff, students, departments, and information services. The engineer works under the direction of the Integration Services Manager and MuleSoft Supervisor and applies advanced knowledge of interfaces, academic, enterprise, and healthcare IT systems, and operational workflows. The role gathers information from users, defines business and technical problems, and translates requirements into integration solutions. It supports existing interfaces and develops solutions that enable reliable data exchange and interoperability across applications, platforms, services, APIs, data sources, and emerging AI technologies. The engineer serves as an integration solutions expert, collaborates with departments and colleagues, follows IT policies and procedures, and helps improve processes and documentation. The position focuses on developing integrations with MuleSoft ESB, API Manager, and MuleSoft Agent Fabric, using technologies suited to business-critical systems in distributed architectures. It also supports AI integration, including secure discovery and access by AI agents to approved enterprise capabilities, APIs, tools, and data, with appropriate governance, observability, orchestration, interoperability, and lifecycle management. UCSF IT Integration Services is the central enterprise integration group serving UCSF and affiliated organizations. The team develops robust, reusable, secure, and cost-efficient integration solutions and provides integration architecture and consulting. Its technologies include Epic Bridges, the Cloverleaf interface engine, MuleSoft Anypoint Platform, MuleSoft CloudHub, and MuleSoft Agent Fabric. The role requires onsite work one day per week, which is described as non-negotiable; it may also involve onsite work on a rotational basis and attendance at events as scheduled by management. The position participates in a 24x7 support rotation. Certain employment terms, including pay and benefits, are subject to negotiation with the appropriate union.

Requirements

Bachelor’s degree in Computer Science or a related area, or equivalent experience or training.
At least 5 years of hands-on integration experience, which may include tools or vendors such as JBoss Fuse, Dell Boomi, IBM WebSphere, or Oracle Fusion.
Salesforce Certified MuleSoft Developer II certification.
Advanced knowledge of systems integration and experience deploying complex integration solutions.
Advanced skills in systems integration design, modification, implementation, and deployment in a complex environment.
Ability to understand the functional needs of a campus, medical center, or UC system and how systems can support those needs.
Ability to interface regularly with senior-level technical and non-technical management.
Ability to create software specifications.
Experience identifying and using code libraries and open-source forums.
Ability to identify software and hardware interdependencies in a complex, multi-platform environment.
Ability to develop solutions for complex business, systems, custom, and ad hoc needs.
Experience troubleshooting complex systems in a multi-platform environment.
Ability to work onsite one day per week and participate in a 24x7 support rotation.

Nice To Haves

At least 3 years of hands-on experience with the MuleSoft Platform, including ESB, CloudHub, and API Management.
At least 2 years of hands-on experience with Salesforce integration projects, including API development and data synchronization.
At least 3 years of experience writing, optimizing, and managing SQL queries and database operations.
At least 1 year of experience leveraging AI technologies, including machine-learning models, AI-powered automation, agent development, Model Context Protocol (MCP) servers, or intelligent data-processing solutions.
At least 1 year of hands-on experience with enterprise authentication and identity management technologies, including SAML, SSO, and identity providers such as Okta, within integration and API solutions.
Epic Bridges Certification.
Agile/Scrum Certification.
Cloverleaf Level 1 Certification.
Epic or healthcare API/FHIR experience.
HL7 v2 knowledge.
Epic Interconnect knowledge.
Ability to develop complex conversion and system implementation plans.
Experience planning deployments and creating feedback mechanisms.
Experience developing and implementing complex project plans.
Experience researching and evaluating new technologies and solutions for complex environments.
Ability to impart knowledge to senior-level technical and non-technical audiences and influence outcomes to meet objectives.
Advanced knowledge and experience with monitoring tools, performance, and systems optimization, including intermediate knowledge of security for data, data transfers, and systems.
Experience or strong interest in integrating AI solutions to enhance and optimize operations and drive innovation within UCSF IT infrastructure.

Responsibilities

Plan, design, develop, modify, and deploy advanced systems integration solutions using the MuleSoft Platform, integrating vendor, community-source, and locally developed hardware and software systems and subsystems.
Analyze and assess potential products during early project phases, recommend solutions to meet integration objectives, and lead implementation of changes to existing tools or adoption of new tools.
Apply knowledge of UCSF system processes and workflows to address technical objectives throughout the business and technical lifecycle.
Lead or oversee technical collaboration teams on advanced system interconnectivity concepts, design, and testing requirements; organize requirements and changes and collaborate with systems and architecture groups as needed.
Develop monitoring across multiple networks and platforms, including traffic, usage, system performance, metric testing, troubleshooting, issue identification, and system optimization.
Provide break-fix and interface-enhancement support and participate in a 24x7 rotation.
Provide advanced systems integration guidance for database analysis, design, and operations, and help ensure the security of data, systems, and networks.
Provide configuration management support, including oversight of build environments, source-code control, issue tracking, builds, testing, build scripts, installation procedures, automated build notifications, and project software and documentation inventories and baselines.
Gather information from users, define work problems, and translate requirements into integration solutions.
Develop integration solutions that enable reliable data exchange and interoperability among applications, platforms, services, APIs, data sources, and AI technologies.
Help enable AI agents to discover and securely access approved enterprise capabilities, APIs, tools, and data, supporting governance, observability, orchestration, interoperability, and lifecycle management.
Follow IT policies and procedures and assist in improving processes and documentation.