IT System Administrator - State Farm Stadium

Legends Global•Glendale, AZ

2d•Onsite

About The Position

The Venue IT Systems Administrator & Event Support role owns day-to-day IT operations for the stadium, including workstation and server maintenance, identity/email administration, cyber security, and live event technology support. The role also supports event credentialing technology, ABI/badge/terminal systems, EOC technology readiness, and user/device onboarding/offboarding.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent technical experience)
1–3 years of experience providing technical support in a corporate or help desk environment
Hands-on experience with hardware/software troubleshooting, user account management, and basic network support.
Clear, professional communication abilities when working with both technical and non-technical users
Ability to manage multiple tasks, prioritize tickets, and stay organized in a fast-moving environment
Familiarity with IT best practices around security, system maintenance, and user support.

Responsibilities

Provide operational support for 50+ workstations/laptops spanning Guest Services, viewing stations, event laptops, and administrative employee devices.
Administer and maintain recurring endpoint security/filtering services, including workstation cloud web filtering and cloud email spam filtering.
Perform workstation maintenance and remediation (BIOS updates, software cleanup/uninstalls, general PC performance tuning).
Troubleshoot peripherals and printing (driver reinstall, printer setup/moves, badge printer cleaning and repositioning).
Support endpoint level cybersecurity controls and assist with phishing response, email quarantine handling, and secure device configuration.
Ensure endpoint practices align with league and organizational security requirements during daily operations and live events.
Maintain and monitor multiple servers (including camera servers, virtual hosts, file server, domain controller, lighting servers, BAS server, and related venue systems).
Execute recurring server maintenance.
Handle onboarding/offboarding tasks for Identity, Email, and Collaboration Administration (M365).
Administer distribution groups and email routing tasks.
Manage spam/quarantine workflows.
Provide mailbox-level support.
Support MFA/authenticator setup and resets as needed for business continuity.
Support ABI terminals/badge-related equipment.
Configure and support iPads used for operations.
Provide on-site event support covering system/server health checks, ABI checks, workstation readiness, guest services systems, user support during events, and operational tasks.
Support NFL activities during events: programming, placement, connectivity evaluation, and setup on event networks.
Support special events (concerts, soccer, races, games) with pre-event checks and real-time troubleshooting.
Support security work and coordination: suspicious email investigation, distribution of phishing awareness messaging, and documented security discussions/planning with leadership and corporate stakeholders.
Create/maintain operational documentation and procedures.
Support audit-related requests by collecting and providing required IT/system items for annual audits and participating in auditor discussions when needed.
Coordinate with vendors for IT-related procurement and facility technology.
Participate in planning for infrastructure/space needs.