Guest Services Representative - State Farm Stadium

Legends Global • Glendale, AZ

1d • Onsite

About The Position

If you love sports and entertainment, enjoy talking to others and want to be a part of something BIG, this job is for you! State Farm Stadium is looking to hire part-time Guest Services Representatives to provide outstanding customer service for some of the biggest events in the Phoenix Valley! Our positions include Providing Wheelchair Escort for guests, serving as a greeter/directional help to guests entering the building and serving guests from our Guest Services Booth locations. We are looking for high-energy, professional people who are comfortable communicating with and serving others in a fun, lively (and often loud) large-scale public event environment. The right candidate for the job naturally cares about people, possesses excellent communication skills and has a customer service mindset to build positive rapport with our guests.

Requirements

• Enthusiastic and friendly with a professional demeanor
• Ability to serve/approach all individuals (fellow employees and guests) in a friendly and helpful manner
• Must be comfortable working in large crowds
• Ability to remain calm and composed when dealing with emotional guests
• Ability to learn quickly, multi-task in a dynamic environment
• High energy
• Ability to maintain a resilient and positive attitude within a busy environment
• Detailed-oriented
• Strong Work Ethic
• Ability to work independently and stay on task
• Must be available nights, weekends and some holidays

Nice To Haves

• Previous Guest Service experience preferred.

Responsibilities

• Provide the primary level of guest assistance throughout the venue, which will mostly be in the main entrances and the Club and Loft levels.
• Required to have a thorough knowledge of building policies, procedures and event requirements. You are considered our #1 information source.
• Greet each guest with a warm smile and ask how you may help them.
• Assist with ADA Wheelchair escorts throughout events.
• Provide knowledge of the stadium layout, seating sections, and emergency activity procedures, location of box office, wayfinding, lost and found, handling complaints and compliments from guests, provide ADA services and information to gusts with disabilities, distribute venue information, hand out fan guides, and etc.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed