IT System Administrator 1 (Systems Automation Specialist (PCN 052074))

State of Alaska • Anchorage or Juneau, AK

8d • Hybrid

About The Position

This position is open to Alaska Residents only. Dive into the exciting world of Knowledge Management Systems/Automations team as an IT System Administrator 1, where, in our dynamic team, you will be at the forefront of revolutionizing how we manage information and streamline operations. Your mission? To create an innovative audit system that breathes life into our documentation, ensuring it stays fresh and relevant. Imagine being the architect of a system that automatically assesses documents for updates or archives, keeping our knowledge repository vibrant and up-to-date. However, that is not all. You will be collaborating closely with our ServiceNow and Endpoint Engineering teams, harnessing the power of automation to supercharge our enterprise-level operations. Picture yourself creating ingenious workflows that turbocharge efficiency, audit, and error-handling these automated processes with finesse and testing their capabilities to perfection. Here is the kicker - you will have the creative freedom to explore new avenues for automation, pushing boundaries and redefining what is possible. But wait! There is more excitement in store for you! You will also play a vital role in maintaining and optimizing our OIT Dell Premier Page, ensuring seamless functionality and empowering our staff with efficient access and support. Partnering with our Microcomputer/Network Specialist 1/2, you will help maintain permissions, provide top-notch training for staff, and ensure smooth sailing for all who navigate this digital realm. Are you ready to embark on this journey, which brings new challenges and innovative opportunities every day? Join us in shaping the future of Knowledge Management Systems/Automations, where your skills and imagination will propel us to new heights of success! The Office of Information Technology's goals are to Reduce Complexity, Improve Efficiency, and Encourage Creativity in order to securely provide better government services to all Alaskans. The OIT/Knowledge Management/Automations section works as a team with Network Services (NS), Data Center, Policy, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure. They will also be working very closely with department Tier 2 staff and other OIT sections. AlaskaNow Knowledge Management/Automations go-to for establishing and guiding publishing standards for Enterprise and Departmental level articles and will maintain lifecycles of said articles by coordinating with departments to update or archive them. Rebuild and maintain the Knowledge Bases and promote their use for all the State of Alaska departments as a standard for all how-to guides, articles, etc. Establish standardized processes that can be automated for ease of use, simplification, reduction of manual steps to reduce common errors, and improving overall efficiency. Regularly partake in meetings with departmental representatives to determine required or wanted automated processes, take part in developing them, and ensure their successful integration in the appropriate systems.

Requirements

• Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.
• Ability to use information technology in accessing, collecting, analyzing, maintaining, and disseminating data and information.
• Knowledge of the principles, methods, and tools (for example, surveys, system performance measures) to assess the effectiveness and practicality of information technology systems.
• Knowledge of the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems.
• Must be an Alaska Resident.
• Must be able to obtain a security clearance issued by the Department of Public Safety (DPS) for APSIN use.

Responsibilities

• Create an innovative audit system that automatically assesses documents for updates or archives.
• Collaborate with ServiceNow and Endpoint Engineering teams to harness automation for enterprise-level operations.
• Create ingenious workflows to improve efficiency, audit, and error-handling.
• Test automated processes and their capabilities.
• Explore new avenues for automation.
• Maintain and optimize the OIT Dell Premier Page.
• Partner with Microcomputer/Network Specialist 1/2 to maintain permissions.
• Provide training for staff.
• Establish standardized processes that can be automated for ease of use, simplification, reduction of manual steps to reduce common errors, and improving overall efficiency.
• Partake in meetings with departmental representatives to determine required or wanted automated processes, develop them, and ensure their successful integration.

Benefits

• Retirement plans (with employer contributions)
• Health insurance for medical/dental/vision (with employer contributions)
• Group based insurance benefits such as term life, short/long-term disability, pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed