IT Support

TEKsystems•Battle Ground, WA

1d•$20 - $25•Onsite

About The Position

The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.

Requirements

Excellent customer service, interpersonal and communication skills
Strong prioritization skills
Ability to adapt to changing technologies and learn new technologies
Bachelors in Information Technology or Associates plus 3-5 years of Experience
Experience with ITIL focused ticket management tools.
Desktop/Laptop Imaging experience
Troubleshooting
Customer service
Active directory
Help desk support
Desktop
Windows 10
Technical support

Nice To Haves

ServiceNow is a plus but not required.

Responsibilities

Troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds.
Participate in technology refresh projects.
Provides in-person, desk-side and remote support to business users.
Serve as the initial point of contact for troubleshooting all IT related problems.
Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users.
Perform asset management requirements.
Comply with Williams IT Standard Processes and Procedures.
Comply with IT Client Services organization and IT security policies.
Hardware & software Application Maintenance and Support.
Duties as assigned by manager.