IT Support Technician (56121)

Riley Permian • Oklahoma City, OK

2d • Onsite

About The Position

This position is a dynamic role that serves as the initial point of contact for technical issues while also handling more complex Tier 2 escalations. The IT Support Technician will support a diverse environment that includes on-premise Microsoft server infrastructure, Office 365, and a wide array of specialized business applications. The ideal candidate is a problem-solver who thrives in a fast-paced setting and can pivot between hardware, software, and network troubleshooting with ease.

Requirements

• 4+ years of experience in a helpdesk or technical support role, preferably in a multi-application environment.
• Strong proficiency in Windows 11, Windows Server, and Office 365 Administration.
• Solid understanding of TCP/IP, VPNs, Wi-Fi troubleshooting, and basic cabling.
• A proven ability to quickly learn new software and troubleshoot undocumented applications.
• Exceptional interpersonal skills with the ability to explain technical concepts to non-technical users.

Nice To Haves

• Prior experience in highly regulated industries.
• Experience with PowerShell and/or Python for basic automation and administrative tasks.
• Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft 365 Certified).

Responsibilities

• Provide high-quality technical assistance for hardware (desktops, laptops, mobile devices) and software issues via phone, email, and in-person.
• Assist in managing and troubleshooting on-premise Microsoft Server environments, including Active Directory, DNS, DHCP, and File Servers.
• Manage and resolve issues within the Office 365 stack (Exchange Online, Teams, SharePoint, and OneDrive).
• Learn and support a diverse catalog of internal and third-party applications, ensuring seamless uptime for various departments.
• Perform user onboarding/offboarding, group policy updates, and permission management.
• Maintain accurate records of tickets, system configurations, and "how-to" guides for the internal knowledge base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees