IT Support Technician

Carter Machinery Careers•Mechanicsville, VA

14h•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an IT Support Technician in Richmond, Virginia. The IT Support Technician is responsible for providing first-level technical support to end users by troubleshooting electronic hardware, software, and printers. The individual in this role will be involved in assisting in the setup, maintenance, and repair of computer systems and peripherals while ensuring a positive customer service experience.

Requirements

High school diploma or equivalent, required.
Basic understanding of computer hardware, software, and networking concepts.
Proficiency in Microsoft Office Suite and Windows operating systems.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service skills with a friendly and professional attitude.
Must be able to follow instructions and learn new technologies quickly.
Strong attention to detail and organizational skills.
Must be able to work both independently and as part of a team.

Nice To Haves

Associate’s degree or working towards a degree in Information Technology or a related field, preferred.
Previous experience in a help desk or IT support role is a plus but not required.
Basic knowledge of networking principles and IT security concepts is beneficial.

Responsibilities

Providing first-level technical support to end users by troubleshooting electronic hardware, software, and printers.
Assisting in the setup, maintenance, and repair of computer systems and peripherals.
Ensuring a positive customer service experience.
Promote positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.