IT Support Technician
About The Position
American Capital Group, founded in 1987 in Bellevue, Washington, is a leader in real estate development, specializing in multifamily community development. With a history of creating over 100 multifamily properties across twelve states and managing over 25 of these properties in four Western states, ACG handles all aspects of real estate development in-house, including Acquisitions, Development, Architectural Design and Engineering, Construction Management, Property Management, and Asset Management. The company leverages modern technology and AI tools to automate routine work, surface insights faster, and free up time for high-impact problem-solving, using AI as a smart assistant to improve collaboration, data-informed decisions, and focus on important work. They are seeking curious, innovative individuals passionate about using technology to drive the company forward.
Requirements
- 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical roles count).
- Associate degree or higher in Information Technology, Computer Science, Information Systems, or a related field.
- Working knowledge of Windows desktop environments and Microsoft 365.
- Familiarity with Active Directory or Azure AD / Entra ID for basic account administration.
- Demonstrates exceptional attention to detail and organizational abilities.
- Proficient in effective communication and teamwork.
- Maintains a positive outlook and embraces a collaborative team approach.
- Shows responsibility and takes pride in their work.
- Fluent in English, with strong reading, speaking, and writing skills.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
Nice To Haves
- CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900) certification
- Experience with ticketing platforms such as ServiceNow, Jira Service Management, or Freshservice
- Exposure to RMM tools (e.g., NinjaOne, Kaseya, Datto) and remote support software
- Familiarity with ITIL v4 foundations or other service management frameworks
- Basic scripting (PowerShell) for routine task automation
Responsibilities
- Serve as the first point of contact for IT support requests, troubleshooting hardware, software, and connectivity issues, and escalating complex issues as needed.
- Set up, configure, deploy, and maintain desktops, laptops, mobile devices, workstations, printers, conference room technology, and other IT equipment.
- Process user requests, including software installations, equipment provisioning, and access requests, while meeting established service levels.
- Support employee onboarding and offboarding by managing user accounts, Microsoft 365 and Azure AD/Entra ID access, password resets, and multi-factor authentication.
- Maintain accurate IT asset inventory, equipment records, and lifecycle documentation.
- Create and maintain technical documentation, support knowledge base articles, respond to potential security threats, and promote cybersecurity best practices.
- Identify recurring technical issues, recommend process improvements, and contribute to enhancing IT support documentation and workflows.
Benefits
- Competitive starting wages
- A company-wide commitment to diversity and inclusion
- A positive work environment where employee’s contributions are valued
- A fun culture with team building activities and events
- Competitive medical, dental, and vision benefits. Employer pays 85% of employee’s premium.
- 401k contribution opportunity with an annual company match
- Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year)
- Paid vacation starting at three weeks and increasing with tenure
- 13 paid holidays, including 2 personal holidays of your choice
- Comprehensive training programs and development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
