IT Support Technician

District of Sparwood • Sparwood, BC

12d • Onsite

About The Position

The District of Sparwood is seeking a customer-focused, technically skilled, and service-oriented Information Technology Support Technician to join its Corporate Services team. Reporting to the IT Operations Lead, the Information Technology Support Technician provides front-line technical support and operational assistance for the District's information technology systems, infrastructure, and business applications. This role is responsible for ensuring reliable, secure, and efficient day-to-day technology services for staff, Council, and municipal facilities. The successful candidate will play a key role in supporting users, maintaining hardware and software, assisting with cybersecurity initiatives, participating in technology projects, and helping deliver exceptional IT service across the organization.

Requirements

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum five (5) years of progressively responsible experience providing IT support and maintaining business applications and systems.
• Strong working knowledge of desktop and laptop hardware, operating systems, and common business software.
• Experience supporting Microsoft 365 applications and collaboration tools.
• Excellent troubleshooting, problem-solving, organizational, and communication skills.
• Valid Class 5 Driver's Licence.
• An equivalent combination of education, training, and experience may be considered.

Nice To Haves

• Experience in a municipal or public-sector environment is considered an asset.

Responsibilities

• Providing front-line support for computer hardware, software, mobile devices, printers, and network connectivity.
• Diagnosing, troubleshooting, and resolving technical issues while escalating complex matters as required.
• Setting up, configuring, deploying, and maintaining desktops, laptops, mobile devices, and peripheral equipment.
• Performing software installations, updates, patches, and routine system maintenance.
• Assisting with the technical delivery of Council meetings, committee meetings, training sessions, and special events, including audio-visual and live-streaming support.
• Supporting system monitoring, backups, disaster recovery testing, and cybersecurity initiatives.
• Maintaining IT documentation, inventories, asset records, and configuration information.
• Assisting with IT projects, technology upgrades, vendor coordination, and continuous improvement initiatives.

Benefits

• Pension and employer-paid benefits.
• Earned Day Off (EDO) program.
• Opportunities for professional development and training.
• Active Living Pass providing access to the Leisure Centre, fitness centre, climbing wall, pool, arena, and select drop-in fitness classes.
• A supportive workplace that values work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree