IT Support Technician

Proactive Technology Management•Bingham Farms, MI

22h•Hybrid

About The Position

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join their team. They are seeking a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. This role involves working in different client environments providing excellent customer service and technical support. The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. The company offers a defined, upward career path with opportunities for increased responsibility and compensation. The position is full-time and located in Bingham Farms, MI, with a hybrid work schedule involving remote troubleshooting and on-site visits as needed. The role starts at the Integrator level, with potential to advance to Senior Technician, Primary Technician, or specialized roles in security, networking, or cloud. Primary technicians manage clients from 'keyboard to cloud,' guiding purchasing decisions, setting up equipment, and implementing services. Excellent communication skills are essential for interfacing with clients and problem-solving on the go. The first 30 days involve shadowing, learning systems, active participation in troubleshooting and projects, and gaining client interaction experience. This is a fast-paced position requiring a strong grasp of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security, with key areas including troubleshooting, implementation, and installation.