IT Support Technician

Geffen Mesher & Company PC • Portland, OR

3d • $50,000 - $55,000 • Hybrid

About The Position

GMCO is seeking an IT Support Technician to join our team. This role serves as a key member of the Information Technology team, providing front-line technical support and delivering exceptional service to employees across the firm. As the primary point of contact for Help Desk support, the IT Support Technician resolves technical issues, manages support requests, deploys hardware and software, and helps maintain a reliable and productive technology environment. The ideal candidate is customer-focused, eager to learn, and motivated to grow their technical skills while contributing to the success of the firm.

Requirements

• 0-2 years of IT support, Help Desk, technical support, customer service, or related experience.
• Basic understanding of Microsoft 365 applications, Windows operating systems, computer hardware, mobile devices, printers, and common business technologies, with a strong desire to learn and grow technical skills.
• Passion for delivering exceptional customer service and creating a positive technology experience for end users.
• Strong verbal and written communication skills with the ability to explain technical concepts clearly and effectively to individuals with varying levels of technical expertise.
• Demonstrated ability to learn quickly, troubleshoot issues, think critically, and approach challenges with a solutions-oriented mindset.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and dependable with the ability to work independently while contributing positively to a collaborative team environment.

Nice To Haves

• Familiarity with Active Directory, including user account administration and password management.
• Exposure to networking concepts, VPN connectivity, DNS, DHCP, or other core IT infrastructure technologies.
• Familiarity with Okta or other Identity and Access Management (IAM) solutions.
• Experience working in a CPA firm, accounting firm, or other professional services environment.
• Microsoft, CompTIA, or other relevant industry certifications.
• Experience supporting hybrid and remote work environments.

Responsibilities

• Serve as the primary point of contact for employee technology support, providing first-line technical assistance, delivering exceptional customer service, and ensuring timely resolution or escalation of Help Desk requests.
• Manage the Help Desk ticketing system, ensuring requests are properly assigned, prioritized, documented, and resolved within established service expectations.
• Troubleshoot and resolve hardware, software, mobile device, printing, Microsoft 365, email, VPN, and network connectivity issues.
• Install, configure, deploy, and maintain workstations, laptops, peripheral equipment, software applications, and mobile devices.
• Support user onboarding and offboarding activities, including account setup, access management, equipment deployment, and user training.
• Assist with user account administration, including account creation, password resets, access requests, and related technology support activities.
• Maintain accurate documentation of support requests, issue resolutions, system changes, and technology assets.
• Collaborate with internal technology team members and external vendors to escalate and resolve complex technical issues.
• Assist with technology projects, equipment refreshes, system upgrades, and continuous process improvement initiatives.
• Stay current on firm technology, emerging technologies, and security best practices to support a reliable and productive technology environment.
• Perform other duties and special projects as assigned while demonstrating flexibility and adaptability to changing business needs.

Benefits

• 401k with a 3% employer contribution
• Discretionary profit sharing of up to 4.5% annually
• Medical, dental, and vision insurance. We cover 100% of the individual medical premium!
• Generous PTO, plus 12 Paid Holidays, 8 hours of Volunteer Time and Paid Parental Leave
• Hybrid work options and flexible working hours in the summer
• Parking and Transit Reimbursement
• Flexible Spending Accounts
• On-site gym and locker room
• Incentive plan for sales leads
• Generous Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree