IT Support Technician
J&J Global Fulfilment•Columbus, OH
•Onsite
About The Position
We're scaling our US operations, and we're looking for our first dedicated IT Support Technician to support our existing Columbus site and our brand new fulfilment center as we grow. You'll take ownership of debugging hardware issues - computers, printers, scanners, and more- across our Columbus fulfilment centers and office environments, keeping equipment running at a high standard as our team scales fast around you.
Requirements
- Previous experience in IT and technical troubleshooting and configuration - ideally in a fulfilment center / warehouse or operational environment
- Competence in systems performance analysis
- Have provided ad-hoc out-of-hours cover when needed to support business
- Ability to perform basic networking and troubleshooting - in particular WiFi access points and switches
- Experience in deploying / managing device protection
- Able to communicate technically, understanding of TCP / IP, subnetting, firewalls etc
- Have used ticketing systems for support (e.g. Asana)
- Comfortable providing hardware support on laptops, printers, monitors and peripherals
- Ideally have previous experience in Google Workspace, managing user accounts, permissions etc
Responsibilities
- Keep the hardware running - troubleshoot computers, printers, scanners, and warehouse equipment across our office and fulfilment center environments, keeping everything running at its best
- Own equipment from purchase to retirement - source and order new hardware, manage vendor relationships, track inventory, and maintain an accurate asset register
- Set the team up for success - provision laptops and equipment for new starters, and manage a clean, secure offboarding process for leavers
- Run our Google Workspace - manage user accounts, permissions, and day to day admin across the US sites
- Be the go-to person on-site - act as the main point of contact for tech issues, liaising with our Operations team and external partners for network, wireless, and cabling support
- Spot patterns, not just fix problems - monitor recurring issues and system logs, feeding insights back to improve how we operate
- Keep the lights on during change - plan and communicate around system maintenance and updates, minimizing disruption to the wider business
- Help shape how we scale - bring ideas and improvements to the table as we build out our US IT function
Benefits
- Healthcare, dental, vision with generous employer premium
- Company paid life insurance
- Company paid BasiCare telehealth, legal, financial, and counselling
- Above average paid time off plus paid sick time
- Team lunches, parties & events
- Mental health first aiders to provide support when you may need it
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
