IT Support Technician

Orbital Engineering, Inc.•La Porte, TX

20d•$40,000 - $60,000•Hybrid

About The Position

ORBITAL ENGINEERING IS SEEKING AN IT SUPPORT TECHNICIAN TO SUPPORT OUR HOUSTON, TEXAS REGION. THIS IS A HYBRID POSITION THAT WILL REQUIRE WORKING IN THE HOUSTON, TX OFFICE AT LEAST 1-2 DAYS A WEEK. THE NATURE OF THE POSITION INVOLVES PROVIDING HANDS-ON TECHNICAL SUPPORT TO THE HOUSTON OFFICE. THIS ROLE WILL FUNCTION AS A PART OF THE LARGER IT SUPPORT TEAM TO PROVIDE IT SUPPORT TO ALL ORBITAL USERS, HELPING THE COMPANY CONTINUE TO GROW AND INNOVATE AT A HIGH PACE. THE IDEAL CANDIDATE WILL HELP BUILD, MAINTAIN, AND TROUBLESHOOT THE COMPANY'S RAPIDLY EXPANDING INFRASTRUCTURE. THIS ROLE WILL GAIN EXPOSURE ACROSS CUTTING EDGE TECHNOLOGIES, INCLUDING CLOUD AND SECURITY PLATFORMS.

Requirements

Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies.
Ability to work collaboratively in teams and across organizations.
Candidate must demonstrate strong communication and problem solving skills.
Ability to multi-task and handle multiple requests and projects simultaneously.

Nice To Haves

Experience in Microsoft O365 management.
Microsoft certifications a plus.
Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.

Responsibilities

Provide on-site technical support to the Houston office for desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.
Work as a part of the corporate IT support team to provide remote support to internal users in all Orbital offices ranging from field workers to managers and executives.
Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, management of issued software licensing for programs such as Adobe, Autodesk, etc.
Activities will include onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.
Participation in support team calls.
Responding to or routing helpdesk requests in a timely manner.
Maintain a security first approach and help manage IT security policies and procedures.
Record, track and document issues / solutions into knowledge bases.
Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.
Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes.
Review, update, and maintain procedures, and user walkthroughs.