IT Helpdesk Support, Digital Ops

BETA Technologies•South Burlington, VT

8d•$28 - $32

About The Position

BETA Technologies is seeking an IT Support Technician to join its helpdesk team. The role serves as a frontline contact for IT support, resolving technology issues efficiently and providing a strong customer experience. The technician supports end users with hardware, software, audio-video, basic networking, printing, and other technology needs; uses an electronic ticketing system to manage requests; and provides remote troubleshooting. The role also includes training new hires on hardware and productivity software, maintaining and installing conference-room audio-video systems, and creating detailed IT documentation. The position may require lifting up to 50 pounds, occasional off-hours work for system maintenance, and occasional travel for on-site support and installations. Compensation is listed at $28–$32 USD. Full-time team members receive Restricted Stock Units and Performance Stock Units. Benefits and perks mentioned include onsite healthcare in Vermont, medical, dental and vision coverage, short- and long-term disability, paid parental leave, daily lunch, and flight lessons.

Requirements

Proficiency troubleshooting Windows, Mac, and Linux operating systems.
Experience administering and provisioning user accounts and devices through Entra ID / Active Directory and Mobile Device Management software.
Exposure to Google Admin, Microsoft Entra, and Microsoft Intune.
Strong technical writing skills for creating clear and detailed documentation.
Ability to lift up to 50 pounds when necessary.

Nice To Haves

Exposure to MDM software for iOS / MacOS and Android.
In-depth knowledge of troubleshooting workplace communication tools such as Slack, Zoom, Google Meet, and Microsoft Teams.
Experience with Atlassian products such as Confluence and Jira.
Familiarity with ERP, PLM, and ALM software such as PLEX, Polarion, 3DX, and Solidworks.
Foundational understanding of common scripting in PowerShell.
Ability to troubleshoot or diagnose basic network issues.
Experience installing and supporting audio-video equipment.
Occasional travel may be required for on-site support and system installations.

Responsibilities

Provide end-user support for computer hardware, software, audio-video, basic networking, printing, and other technology-related issues in a timely and professional manner.
Use an electronic ticketing system to open, close, escalate, and track requests and activities across the business.
Serve as the first point of contact for IT issues and deliver exceptional service to users.
Perform remote troubleshooting using diagnostic techniques and relevant questions.
Plan and conduct new-hire training on hardware and productivity software.
Maintain and install conference-room audio-video systems and related equipment.
Create and maintain detailed IT documentation.