IT Support Technician

Cumming Group•Murrieta, CA

5d•$24 - $29•Onsite

About The Position

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless! We are currently hiring for an IT Support Technician to be based in our Murrieta CA office. This is a 100% in office position, supporting our internal employees who are located at 40+ offices across the US. No travel is required. The ideal candidate will have minimum of 3 years’ experience in an I.T. support desk environment helping people solve a wide range of technical issues. You will need solid technical experience combined with strong customer service skills, a teamwork mentality, and a desire to help others. The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access issues. At Cumming, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 15 ranking in ENR. With over 40 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

Requirements

Minimum requirement of high school diploma or general equivalency diploma.
Minimum 3 years of practical, hands-on IT helpdesk experience.
Strong knowledge of Windows 10, Microsoft Office 365, including Outlook, Teams, and OneDrive.
Familiarity with Active Directory and Azure.
Ability to read, understand, and follow technical written processes, balanced with creative problem solving.
Strong troubleshooting skills.
Excels at teamwork and working with people to solve complex/advanced issues.
Ability to multi-task, prioritize and work efficiently.
Excellent verbal and written communication skills.
Excellent customer service skills.

Nice To Haves

Associates degree in relevant field preferred.
Additional professional coursework in computer science or certification such as A+ preferred.
Previous experience staging and deploying Windows 10 computers preferred but not required.
InTune
Automation
Security
Coding
PowerShell
Use of AI to streamline and improve the quality of IT service offerings.

Responsibilities

Monitoring and resolving tickets from the support desk ticketing system.
Reaching out to Team Members by phone, the ticketing system, MS Teams, or email.
Answering inbound calls to the support desk.
Helping Team Members with a wide range of I.T. issues.
Remoting into computers to provide "hands on" assistance, while talking with them on the phone.
Assisting Team Members with learning certain tasks, and offering recommendations on alternative ways to accomplish a task.
Collaborate with internal IT Team Members and escalate tickets when needed.
Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
Install 3rd party software.
Participate with Imaging, configuring, and shipping Windows 10 laptops.
Update the inventory system in relationship to the equipment being processed.
Inspect, test, troubleshoot and repair basic laptop hardware issues, such as replacing batteries, drives, memory, and occasionally keyboards fans, and LCD panels.
Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
Receiving, processing, and shipping cell phones, computer accessories, printers, etc.
Follow, update, and create KB articles.
Learn and support new systems and applications.
Research, evaluate, and test hardware, software products, and system solutions.
Participate in I.T. Projects.