IT Support Technician

AtkinsRéalis•Mississauga, ON

1d•Hybrid

About The Position

The IT Support Technician will be responsible for providing technical support to end-users, maintaining and troubleshooting desktop hardware and software, and ensuring the smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Requirements

A college diploma in Information Technology, or equivalent work experience in the field.
Strong knowledge of the Microsoft Windows operating systems and Office 365.
Strong knowledge in the installation and configuration of workstations and their peripherals including mobile phones.
Eligibility to secure a LEVEL II – SECRET security clearance, demonstrating trustworthiness and responsibility.
Exceptional problem-solving abilities with a knack for addressing complex technical challenges.
Effective communication skills and ability to work collaboratively with other IT professionals.
Ability to multitask and function in a fast-paced environment.
A customer-centric approach, consistently delivering service that meets and exceeds expectations.
Fluent in English, with proficiency in French considered an asset, ensuring clear and effective communication.

Nice To Haves

Collegial diploma in Information Technology.
CompTIA A+ certification or equivalent experience.

Responsibilities

Provide technical support to end-users for hardware, software, and network issues.
Install, configure, and maintain desktop computers, peripherals, and software applications.
Perform regular maintenance and updates on desktop systems.
Assist with the setup and deployment of new equipment.
Provide support to video conference room and equipment.
Maintain accurate records of support requests and resolutions and ensure tickets are closed within the Service Level Agreements (SLA) period.
Collaborate with other IT team members to ensure seamless IT operations.
Provide training and guidance to end-users on best practices and IT policies.
This may include writing end user documentation.
Ensure compliance with company IT policies and procedures.