IT Support Technician

Canam Steel Corporation•Washington, MO

12d•Hybrid

About The Position

Installs, configures, repairs or replaces computer-related hardware, software, local networking equipment and wiring, ensuring their stability while meeting corporate standards and procedures for optimal integration with all CSC’s applications. This role involves providing IT support in manufacturing areas for computer-controlled equipment and related projects, performing preventive maintenance, and collaborating with the corporate IT team on security measures and projects.

Requirements

Associate degree in Information Technology or a related field or 2 years equivalent relevant work experience and a high school diploma or equivalent.
Experience with PC hardware repair, server hardware, and disk systems.
Good working knowledge of Windows desktop operating systems and Microsoft Active Directory.
Analytically minded with excellent problem-solving ability.
Self-driven, detail-oriented, effective written and verbal communication and inter-personal skills; fluent in spoken and written English.
Good Decision-making skills.
Good interpersonal skills.
Ability to work remotely after business hours as needed.
Must be willing and able to travel to other locations, depending on project needs and timelines.

Nice To Haves

Professional certification (e.g. CompTIA A+, CompTIA Net+)

Responsibilities

Coordinates with IT Manager, local site management, and Corporate infrastructure group.
Performs all functions and duties with adherence to corporate policy when applicable.
Assists in configuring user’s mobile devices for wireless in-office access.
Creates and updates documentation for problem resolutions, corporate computing standards, and technical data.
Assists in life-cycle management of hardware, including responsible recycling and certified data destruction of storage devices.
Maintains a positive work atmosphere by behaving and communicating in an effective manner with customers, co-workers, clients and supervisors.
Assists users with operating computer equipment and software to optimize productivity.
Installs, configures, repairs and replaces computer related hardware, software and local networking equipment and wiring.
Defines, identifies, troubleshoots and resolves users’ issues.
Provides IT support in the manufacturing areas for computer-controlled equipment and related projects.
Performs preventive maintenance of PCs, Servers and other computer and peripheral hardware to minimize downtime.
Provides training on internal IT systems policies and procedures.
Collaborates with corporate IT to ensure that security measures are integrated into all aspects of IT infrastructure and operations.
Assists employees with company-provided awareness training to educate them about potential security risks and best practices for maintaining a secure computing environment.
Participates in IT projects and initiatives led by the corporate team, collaborating with relevant stakeholders to ensure alignment with organizational goals and objectives.
Performs other duties as assigned by supervisor.
Regular and reliable attendance.