It Support Technician
About The Position
Seeking a Level 2 Onsite Support Technician based in the Norwalk, CT area who can travel to nearby client locations as needed, including Trumbull, Stamford, and Danbury. That will serve as the primary onsite technical resource for one of our small healthcare clients. The ideal candidate is an outgoing, customer‑focused, and solutions‑driven technician who feels comfortable supporting users in person across all levels of the organization. This is starting as a 6 month contract with potential extension/hire afterwards. You will own the day‑to‑day onsite support experience while maintaining strong alignment with the Service Delivery Manager. This role requires someone who is proactive, personable, and highly effective at troubleshooting.
Requirements
- Desktop support
- Windows 10 proficiency
- Router knowledge
- Troubleshooting skills
- Firewall knowledge
- Infrastructure understanding
- Network engineering principles
- Technical support experience
- Switches knowledge
- Customer service skills
- Hardware knowledge
- WAN knowledge
- Help desk support experience
- Network infrastructure understanding
- Virtualization experience
- VMware experience
- Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Comfortable with being CompassMSP representative while onsite with clients
- Valid driver's license
Nice To Haves
- A+ certification
- Network+ certification
- Windows Desktop certification
- Experience in a Managed Service Provider or consulting environment
- Experience with ConnectWise, Automate Control and Manage systems
Responsibilities
- Serve as the primary onsite technical resource for a small healthcare client.
- Provide in-person support to users across all levels of the organization.
- Own the day-to-day onsite support experience.
- Maintain strong alignment with the Service Delivery Manager.
- Travel to nearby client locations as needed (Trumbull, Stamford, and Danbury).
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
