IT Support Technician - Kincardine

Superheat•Kincardine, ON

9d•CA$25 - CA$32•Onsite

About The Position

Superheat is seeking a talented, innovative, and enthusiastic IT Support Technician to join our team in Kincardine. This role will provide end-user support to employees, contributing to Superheat's commitment to advancing heat treatment. The ideal candidate will share our passion for continually pushing the industry forward.

Requirements

Possess a working knowledge of Microsoft products such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure.
Ability to prioritize and meet deadlines
Excellent communication and interpersonal abilities
At least 1 year of experience providing computer network support
Post-secondary education in a related field
Windows based Environment

Nice To Haves

Network Certificates/Qualifications would be an asset
Certifications are an asset
Experience with Cloud services and Infrastructure would be an asset

Responsibilities

Provide troubleshooting support to Superheat employees
Evaluate and install computer hardware, software, and operating systems
Implement data, software, and hardware security procedures
Perform data backups and recovery operations
Collaborate with teams in testing, application, and training of personnel
Produce documentation that assists others in troubleshooting
Set up local area networks and internet connections
Evaluate and optimize the performance of computers and network systems
Create procedures and policies based on Superheat FGH requirements
Maintain materials and documentation that will assist personnel in troubleshooting
Create training documentation
Make recommendations for changes to senior management
Act as a liaison between departments to assist in resolution