IT Support Technician
Metro Vein Centers•Texas, US, TX
•$55,000 - $65,000•Onsite
About The Position
Metro Vein Centers is seeking a hands-on IT Support Technician to join their growing IT team. This new position will be based onsite at one of their Texas clinics and will serve as the primary in-person IT support for clinical staff in Texas and surrounding clinic operations. The role involves day-to-day troubleshooting, managing device deployments, supporting onboarding/offboarding, ensuring technology runs smoothly, and contributing to IT projects.
Requirements
- 2–4 years of experience in IT support, helpdesk, or desktop support
- Strong working knowledge of Windows and/or macOS
- Familiarity with Google Workspace
- Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
- Experience with device management
- Excellent customer service, communication, and organizational skills
- Ability to prioritize and manage multiple issues in a fast-paced, patient-driven environment
- Ability to travel up to 80% across clinic locations as required
- Being onsite during business/clinic hours
- Self-motivated with the ability to work independently and manage time effectively in the field
- Valid driver’s license and reliable transportation
Nice To Haves
- Experience supporting users in a multi-location or clinical environment preferred
- Experience working in healthcare or regulated environments (HIPAA)
- Familiarity with EMR/EHR systems
- Experience with IT ticketing systems
- CompTIA A+, Network+, or equivalent certification
- Experience supporting clinic or medical office technology
Responsibilities
- Provide in-person IT support to staff in Texas, Arizona, Georgia, and other surrounding clinic locations as they open
- Serve as the primary onsite point of contact for hardware, software, and connectivity issues
- Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
- Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
- Manage support tickets, maintaining SLA compliance and documentation standards
- Assist with MDM enrollment, compliance monitoring, and patch management
- Assist with setup and future support for new clinic openings
- Conduct user training on IT tools, security awareness, and self-service portal usage
- Coordinate with the network and security teams on escalated issues and IT projects
- Maintain accurate inventory of IT assets
- Adhere to HIPAA requirements and internal data security policies
- Other related IT support duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Generous Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Career Growth & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
