Tier 1 Onsite IT Support Technician

Zones LLC.•Tampa, FL

2d•$35 - $37•Onsite

About The Position

The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for delivering first-level IT support, maintaining workplace technology, and ensuring seamless user experience across all supported services. The technician operates during standard business hours and serves as the primary point of contact for onsite IT needs.

Requirements

1–3 years of experience in IT support, help desk, or deskside support role
Strong troubleshooting skills across Windows OS, Microsoft 365, and common enterprise applications
Basic knowledge of networking concepts (Wi-Fi, VPN, IP connectivity)
Familiarity with ITSM tools (ServiceNow or similar)
Understanding of IT asset management practices
Strong customer service and interpersonal skills
Excellent communication (both technical and non-technical)
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proactive, dependable, and detail-oriented
Team-oriented with the ability to collaborate across IT functions

Nice To Haves

Experience supporting AV and meeting room technologies is preferred
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation

Responsibilities

Serve as the first point of contact for all onsite IT incidents and service requests
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Log, track, and update incidents and requests in the ITSM tool in accordance with SLA requirements
Perform initial diagnosis and escalate complex issues to Tier 2 or specialized teams as needed
Provide deskside support for laptops, desktops, mobile devices, and peripherals
Ensure timely resolution and high-quality user communication throughout the ticket lifecycle
Make sure AV/ Meeting room is clean and ready for use.
Assist users with meeting start-up issues and real-time troubleshooting
Coordinate with vendors for advanced AV support when required
Support the full lifecycle of IT assets including procurement coordination, imaging, deployment, tracking, and retirement
Perform device provisioning (e.g., laptops, desktops, mobile devices) including builds, configuration, and user setup
Maintain accurate asset records in asset management systems
Handle hardware refresh activities and warranty-related processes
Ensure proper handling, storage, and disposal of IT equipment in line with policy
Assist with onsite execution of IT changes, upgrades, and deployments
Support activities such as system rollouts, patching, relocations, and office moves
Coordinate with central IT teams to implement standard changes at the local site
Validate post-change functionality and user readiness