IT Support Engineer (Tier 1)

abra • Wheaton, IL

12h • Onsite

About The Position

abra's IT division is seeking an IT Support Specialist to join their team in Israel. This role involves providing Tier 1 support to company users in Israel, with potential support for EMEA users. The position requires experience in a Microsoft environment and focuses on diagnosing and resolving user issues related to access, Microsoft 365, Outlook, Teams, Zoom, and network/VPN. The role also includes supporting Windows and Mac-based workstations, assisting with Microsoft 365 and Entra ID administration, supporting Intune-managed endpoint devices, managing IT equipment, and maintaining inventory records. This is a temporary position for approximately 5 months, with a high potential for extension and continued employment.

Requirements

• At least 1-3 years of experience in IT Support or Helpdesk.
• 1+ years of experience in IT Support or Helpdesk (Tier 1).
• Hands-on experience supporting Microsoft 365 (Outlook, Teams) and Microsoft Intune.
• Basic understanding of Entra ID and ability to troubleshoot access and SSO issues.
• Technical support capability for Windows and macOS operating systems.
• High service orientation, excellent communication, and ability to explain technical information in simple terms.
• Fluent Hebrew and good communication level English.
• Ability to work in an organized manner, manage tasks, and document in a ticketing system.
• Experience working with: Microsoft 365, Intune, Windows, macOS, Entra ID, Zoom, Teams.

Nice To Haves

• Experience working in a fast-paced global company.
• Experience in IT inventory and equipment management.
• Familiarity with Zendesk, Apple Business Manager, or information security tools.

Responsibilities

• Provide Tier 1 support to users in Israel, with potential support for EMEA users.
• Diagnose and resolve user issues: access problems, Microsoft 365, Outlook, Teams, Zoom, and network/VPN.
• Support Windows and Mac-based workstations, including installations, updates, and training.
• Assist with administration tasks in Microsoft 365 and Entra ID (password resets, MFA support, permissions).
• Support endpoint devices managed by Intune (Windows/Mac) and ensure compliance.
• Manage IT equipment, onboarding/offboarding processes, maintain accurate inventory records, and document calls in the system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed