IT Support Technician - Any Location

Pattison Agriculture Limited•Moosomin, SK

1d•Hybrid

About The Position

At Pattison Agriculture, we are looking for an IT Support Technician to join our fast-paced, energetic team. This role serves as the first point of contact for employee technical support and contributes to the future of agriculture by supporting existing systems and implementing new technology solutions. As part of one of Canada's top John Deere dealer organizations, you will deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Requirements

High attention to detail, organizational skills
Strong information seeking, troubleshooting, communication skills
Ability to exercise discretion and judgement with confidential/sensitive information
Travel to remote store locations, provide support outside of standard business hours as needed, valid driver’s licence
5+ years of relevant IT experience with technical support of Microsoft Windows Desktop and Server operating systems, Active Directory, the Office 365 suite, computer hardware/ peripherals and computer networks
Certifications with relevant technologies (i.e. A+, N+, MCP, MCSA, CCENT/NA) or a degree/diploma in Information Technology

Nice To Haves

Experience or training with IT Service Management, Cisco VoIP, SharePoint, and Meraki network equipment is an asset

Responsibilities

Provide 1st line technical support and problem resolution in person and remotely for business systems, applications, hardware, networks, and other IT services
Train and educate end-users on the effective use of the technologies they use
Provide technical expertise in the assessment, design, and implementation of new or improved IT services
Facilitate onboarding requirements to new hires/existing employees
Install, configure, troubleshoot, and maintain hardware, software, and peripheral devices
Identify and prioritize incidents, problems, and changes for best resolution
Manage and participate in IT projects
Work with IT vendors and service providers
Build and maintain constructive relationships with all departments
Maintain knowledge of current technology and advancements
Participate in ongoing training to improve skills/knowledge