IT Support Technician (Onsite)

RTX•Santa Isabel, PR

1d•Onsite

About The Position

This position is for a staff IT Support technician who is under moderate supervision. Conduct moderately complex documentation activities. Coordinates installation of moderately complex hardware and software. Assists in orienting, training, and assigning work of technical/business support employees. This is an onsite position in Santa Isabel, PR. Works under moderate supervision to provide assistance in one or more disciplines within IT, (e.g., business and technical applications, IT infrastructure, security and compliance, desktop support, database maintenance etc.). Conduct moderately complex documentation activities, including installation procedures, configuration procedures, etc. Provides end users with desktop and system support to solve moderately complex problems. Coordinates installation of moderately complex hardware, software, operating systems, and network hardware. Identifies system operation problems and recommends actions for problem solving system maintenance, updates, upgrades, and enhancements. Checks and analyzes operating system or application log files regularly to verify proper system performance. Coordinates with development and business teams to analyze and discuss user needs. Assists with risk assessments and execution of data tests to ensure system functionality. Installs, configures, administers, supports, and maintains systems, including associated hardware assets. Identifies, prioritizes, researches, and resolves problems. Recommend systems modifications to reduce user problems. Enters, reviews, and analyzes data in databases. Ensures data integrity, makes decisions affecting user access, documents, and records attributes, and formulates database query and retrieval scripts. Performs a variety of duties in support of computer, network, and client server units. Reviews input and output data to verify adequacy, appropriateness, completeness, and adherence to quality standards.

Requirements

AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.
Must be a U.S. Citizen.
Experience working in complex IT projects.
Experience as an IT support technician.
Experience working in the following areas: technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc.

Responsibilities

Provide assistance in one or more disciplines within IT, (e.g., business and technical applications, IT infrastructure, security and compliance, desktop support, database maintenance etc.).
Conduct moderately complex documentation activities, including installation procedures, configuration procedures, etc.
Provide end users with desktop and system support to solve moderately complex problems.
Coordinate installation of moderately complex hardware, software, operating systems, and network hardware.
Identify system operation problems and recommend actions for problem solving system maintenance, updates, upgrades, and enhancements.
Check and analyze operating system or application log files regularly to verify proper system performance.
Coordinate with development and business teams to analyze and discuss user needs.
Assist with risk assessments and execution of data tests to ensure system functionality.
Install, configure, administer, support, and maintain systems, including associated hardware assets.
Identify, prioritize, research, and resolve problems.
Recommend systems modifications to reduce user problems.
Enter, review, and analyze data in databases.
Ensure data integrity, make decisions affecting user access, document and record attributes, and formulate database query and retrieval scripts.
Perform a variety of duties in support of computer, network, and client server units.
Review input and output data to verify adequacy, appropriateness, completeness, and adherence to quality standards.