IT Support Technician

Mainspring Energy•Menlo Park, CA

5d•Onsite

About The Position

Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless reaction with near-zero NOx emissions. Backed by top-tier investors, Mainspring designs, manufactures, and delivers its products to customers across the U.S. today, and is quickly scaling for international expansion. Inspired by their vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market and is hiring the best talent. They welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation. The company values pragmatic optimism, excellence without ego, and proactive collaboration. The IT Support Technician role is for someone who enjoys solving technical problems, learning new systems quickly, and being the friendly face of IT across an organization. This role is both hands-on and highly visible, supporting day-to-day IT needs while confidently engaging with new hires and company leadership, thriving at the intersection of technical troubleshooting, employee engagement, and operational reliability.

Requirements

At least 1 year of hands-on IT support experience (or equivalent technical experience through internships, personal projects, or home lab environments)
Strong troubleshooting skills across hardware, operating systems, and cloud-based applications is desirable
Experience supporting Windows environments
Working knowledge of SaaS platforms such as Google Workspace, Microsoft 365, Slack, or similar collaboration tools
Foundational understanding of identity and access management concepts (MFA, SSO, permissions)
Excellent verbal and written communication skills, with the confidence to present in front of groups
The ability to interface professionally with executives and cross-functional teams
The composure to manage live technical issues without becoming overly stressed

Nice To Haves

Familiarity with macOS

Responsibilities

Graciously provide the highest level of customer service, helping team members resolve low-level technical issues while communicating clearly and professionally
Troubleshoot and resolve hardware, software, SaaS, identity, and endpoint-related issues across operating systems.
Configure, deploy, refurbish and track laptops, peripherals, and collaboration tools while maintaining accurate asset lifecycle records
Support user onboarding and offboarding, including account provisioning, access management, and security controls
Lead or co-lead the IT portion of New Hire Orientation, clearly presenting IT policies, security expectations, and available tools in an engaging and approachable manner
Support and operate A/V systems for company-wide meetings and executive-facing events, ensuring microphones, conferencing platforms, and livestream systems function reliably under real-time conditions
Remain calm and solution-oriented in high-visibility situations, particularly during live All Hands meetings or executive presentations
Contribute to documentation, knowledge base articles, and process improvements that enhance scalability and user experience
Stay current with emerging technologies, security best practices, and internal systems to continuously improve IT operations