IT Support Technician (Hybrid)

ONE PHYSICS HOLDINGS LLC

1d•Hybrid

About The Position

One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" by Fortune in 2022 and 2023. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. A successful candidate will be an integral member of the One Physics team, balancing collaborative efforts with the ability to work independently to provide the highest level of IT Support service. One Physics may be the perfect place for you to continue your career if you value and demonstrate: a passion for leveraging technology to support healthcare, client responsiveness, technical troubleshooting expertise, teamwork, and independent, high-quality work. This role will be based in Towson, MD on a hybrid schedule (3 days onsite, 2 days remote).

Requirements

Proficiency in troubleshooting Windows and macOS operating systems alongside Microsoft 365 administration.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN configuration.
Exceptional communication skills with the ability to explain technical concepts to non-technical staff.
Strong organizational skills with a focus on prioritizing tickets in a fast-paced environment.
Proactive problem-solving abilities to identify and resolve root causes of recurring technical issues.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
At least 2 years of professional experience in a help desk or technical support role.
Relevant industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
A valid driver’s license and the ability to travel to local client sites for onsite hardware support as required.

Nice To Haves

Experience supporting users within a regulated environment (such as Healthcare or Finance) is highly preferred.

Responsibilities

Provide tier 1 and tier 2 technical support for hardware, software, and network issues both onsite and via remote assistance.
Manage the deployment, configuration, and maintenance of workstations, mobile devices, and peripheral equipment.
Monitor system performance and perform regular security updates to ensure the integrity of the local network and clinical databases.
Document technical workflows and maintain an accurate inventory of IT assets and software licenses.
Collaborate with department heads to troubleshoot specialized software and implement technical solutions that improve clinical efficiency.