Hybrid IT Support Technician

Proactive Technology Management • Newark, NJ

1d • Hybrid

About The Position

Proactive Technology Management is looking for an experienced IT professional in the Newark area to join their team. They are seeking a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. This role involves working in different client environments providing excellent customer service and technical support. The ideal candidate has broad IT knowledge and high accountability. The company offers a defined, upward career path with opportunities for increased money and responsibility. This person will be comfortable working closely with a single client supporting multiple locations around Newark. The position is for an experienced technician entering at the Integrator level, working a hybrid schedule with most troubleshooting handled remotely, with on-site visits as needed. This role requires a strong grasp of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Key areas of knowledge include troubleshooting, implementation, and installation.

Requirements

• 5+ Office 365 and Windows Server experience
• 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
• 5+ Network Setup experience (installing AP's, switches, and firewalls)
• Extensive experience in virtualization and networking
• Above and beyond customer service

Nice To Haves

• Bachelor's degree
• IT-related certifications
• MSP Experience
• Dental IT Experience (big plus)

Responsibilities

• Setting Up Customer Networks (cloud to keyboard)
• Windows Server Installation
• Configuration Maintenance
• Ongoing Support (access points, firewalls, and switches)
• Remote troubleshooting of client, as well as on-site when required

Benefits

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Dental & vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED