IT Support Technician (C2H)

Riverside Recruiting • Cleveland, OH

12d • Onsite

About The Position

This is a contract-to-hire position for an IT Support Technician. The role involves providing IT support across office and warehouse environments, troubleshooting various hardware and software issues, managing user access, maintaining inventory, and creating documentation. The position requires strong communication and customer service skills, with the ability to perform root cause analysis and implement solutions. The company is a stable, growing, privately held organization that has been recognized as a Top Employer in Cleveland. Leadership is accessible on-site, and the company fosters a transparent culture with opportunities for internal promotion and professional development.

Requirements

• 100% on-site
• Drug / nicotine screening
• Great communication skills
• 4 years of IT support experience
• Excellent customer service mindset
• Analytical troubleshooting and resolution experience
• O365 / M365, SharePoint, OneDrive, Active Directory support
• Warehouse technology support (scanners, label printers, WM systems)

Nice To Haves

• SQL knowledge
• College degree or certifications
• Experience supporting multi-site operations
• Experience documenting IT configurations and change management

Responsibilities

• Own tickets from start to finish
• IT support across office and warehouse
• Troubleshoot desktops, laptops, printers, scanners, phones, handheld devices
• Support Warehouse Management systems and automation printers
• Perform root cause analysis and implement solutions
• Manage Active Directory access
• Maintain hardware/software inventory
• Create documentation and train end users
• Communicate clearly with staff and senior leadership

Benefits

• Health benefits offered
• Annual bonus
• 401k including 4% safe harbor contribution
• Company contributes to your 401k even if you don’t
• Medical, dental, vision, life, STD, LTD, critical illness
• Company provides tickets to Guardians / Browns games
• Taco trucks, ice cream trucks, cornhold tournaments
• Company contributes $1,000-$2,000 to your HSA
• 10 paid holidays, PTO, paid Volunteer Time Off
• Company supports multiple charities & schools
• Annual discretionary pay increase
• Tuition reimbursement
• Employee assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed