IT Support Technician

Pattern • Bethlehem, PA

2d • Onsite

About The Position

Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. We are looking for an IT Support Technician (Tier 1) to support the technical operations and employees located at our warehouse in Bethlehem, PA. Your role will ensure that client systems are running efficiently by performing updates and maintenance tasks on hardware and software and resolving technical problems. You will also provide technical support and guidance to end-users by following in-place IT policies and procedures. This is a full-time role and will work a fully in-office schedule based in Bethlehem, PA.

Requirements

• Bachelor's degree in related field or an equivalent level of experience
• 0-2 years of previous Help Desk support experience
• Strong problem-solving and critical thinking abilities
• Familiarity with Microsoft Office Suite, Windows, and MacOS operating systems
• Experience with remote desktop support tools such as RDP or TeamViewer
• Experience managing user accounts in Google Workspaces
• Basic understanding of network principles
• Ability to completely follow help desk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols

Nice To Haves

• IT industry certifications - preferred, but not required (A+, Sec+, Net+, MCSA)

Responsibilities

• Respond to and resolve help desk requests through tickets, emails, chat, and phone calls
• Properly escalate complex issues to the Senior IT team
• Set up and remove accounts in compliance with IT policies and procedures
• Provide technical support by utilizing remote desktop software, such as TeamViewer
• Ensure security through established access controls and procedures
• Troubleshoot networking hardware and internet connectivity
• Troubleshoot hardware and software errors by running diagnostics, performing, and documenting resolutions
• Resolve tickets quickly and efficiently to meet in-place SLA policies
• Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees