IT Support Technician

Armanino•Century City, CA

2d•$27 - $32

About The Position

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work . We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Requirements

Associate degree with a major in Computer Science or MIS, or minimum of 2 years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Demonstrated knowledge of setting up and supporting remote users
Understanding and experience of customer service practices
Possession of MCP or A+ certification
Strong oral and written communication skills
Customer service oriented approach
Ability to diagnose and provide root-cause analysis as well as post-mortem
Excellent attention to detail

Nice To Haves

Possession of MCP or A+ certification
Experience working tickets in ServiceNow
Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep
Experience Supporting MacBooks and Jamf
Willingness to travel/cover multiple offices in the Los Angeles area

Responsibilities

Respond to technical requests in person, via phone, electronically
Diagnose and resolve hardware and software issues
Installs, configures, and troubleshoots Windows 10 laptops, network issues, mobile devices, and applications
Maintains passwords, data integrity, and file security for the desktop environment
Advise user on appropriate action
Follow standard service desk procedures
Strong documentation and communication skills
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route incidents, problems, and requests and document resolutions
Research questions using available information resources
Stay current with system information, changes and updates