IT Support Technician
Quanta Services•Channelview, TX
•Hybrid
About The Position
NorthStar Energy Services is seeking a motivated and detail-oriented IT Support Technician to join our team. In this entry-level role, you will serve as the first point of contact for employees experiencing technical issues, providing timely Tier 1 support and ensuring minimal disruption to day-to-day operations. This position is ideal for candidates who are eager to grow their IT career in a fast-paced, team-oriented environment.
Requirements
- High school diploma or GED required
- 0–2 years of IT support or help desk experience (internships and academic projects count)
- Basic understanding of Windows operating systems (Windows 11)
- Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritize tasks and manage time effectively in a ticket-based environment
- Willingness to learn and adapt in a constantly evolving technology environment
Nice To Haves
- Associate’s degree in IT, Computer Science, or related field preferred
- CompTIA A+ certification (or actively pursuing) preferred
- Experience with Active Directory and user account management preferred
- Familiarity with ITSM/ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) preferred
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) preferred
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol) preferred
Responsibilities
- Respond to help desk tickets, phone calls, and walk-up requests in a professional and timely manner
- Diagnose and resolve hardware, software, and network issues for end users (Tier 1 support)
- Set up, configure, and deploy desktops, laptops, printers, and mobile devices
- Install, update, and maintain operating systems and software applications
- Create, manage, and disable user accounts in Active Directory and Microsoft 365
- Document issues and resolutions accurately
- Escalate complex issues to Tier 2/3 support teams when necessary
- Maintain inventory of IT assets, equipment, and supplies
- Assist with onboarding of new employees (hardware setup, account provisioning)
- Travel 40% of the time
- Respond to onsite troubleshooting remote offices
Benefits
- 401(k) with immediate matching and vesting
- Fully comprehensive benefits packages; Medical, Dental, Vision
- Your choice of PPO, HSA, FSA
- Short term and long term benefits
- Employee discounts on consumer goods
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
